Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

John Bigelow

Mechanicsville

Summary

Customer service representative with over 20 years of experience in technology-related roles. Expertise in software development, system administration, and technical support. Proven ability to solve problems and optimize performance while managing projects and collaborating with teams. Dedicated to continuous learning and staying updated with industry trends to drive organizational success.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Medical Equipment Technician

agiliti healthcare
Mechanicsville
11.2024 - Current
  • Diagnose and repair any and all medical equipment including beds in a hospital setting.
  • Tested electrical circuits, components, and associated equipment following established procedures.
  • Interpreted schematics, diagrams, and blueprints to diagnose and resolve system issues.
  • Maintained accurate records of service calls and repair activities for each piece of equipment.
  • Coordinated with vendors to order replacement parts as needed for servicing medical devices.
  • Repaired malfunctioning electronic boards by replacing faulty components or soldering connections.
  • Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
  • Conducted safety inspections on all medical equipment per protocol standards.
  • Provided technical support to clinical personnel in the use of medical equipment.

Customer Service Representative

USMED
Midlothian
06.2023 - 12.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong customer relationships to encourage repeat business.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered customer inquiries via phone, email, and chat.

Delivery Professional Team Lead

McKesson
Orlando
11.2014 - 03.2022
  • Transports materials to and from specified destinations.
  • Load and unload truck
  • Inspect truck supplies and equipment
  • Prepares receipts for loads picked up.
  • Prepare paperwork for daily route.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.

Maintenance Manager

Peacekeepers Den
Saint Petersburg
04.2010 - 09.2014
  • Diagnosed and repaired issues related to electrical, plumbing, heating, appliances, and flooring.
  • Maintained detailed service records for effective tracking of maintenance activities.
  • Followed up on unresolved customer service issues to guarantee timely resolution.
  • Ensured proper application of policies and procedures to meet service and quality targets.
  • Managed scheduling, training and inventory control.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Enforced federal, state, local and company rules for safety and operations.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
  • Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Monitored team progress towards achieving milestones set forth in project plans.

Receiving Clerk Supervisor

Harris Corp
Palm Bay
10.2005 - 08.2010
  • Determine whether orders have been filled correctly by verifying incoming shipments against the original order, and the accompanying bill of lading or invoice.
  • In puts a record of the shipment and the condition of its contents manually into a computer so the information is transferred to the appropriate departments.
  • If any discrepancies are found such as quantity and/or price, it is routed or moved to the proper department, If all parts are found to be correct a receiving ticket is generated and placed with the item before being moved to the proper department.
  • Coordinated deliveries to manufactory floor and other work areas as needed.
  • Trained and overseen the training for all personal in regards to Harris Corporations policies and procedures.
  • Generated metrics and other spreadsheets along with power point graphs for receiving supervisor.
  • RDR=Receiving Discrepancy Room. Investigated and resolved all issues that arose during receiving of product.

Supply Chain Coordinator

Harris Corp. GCSD
Palm Bay
06.2002 - 10.2005
  • Obtain the purchase order on arrival of shipment and coordinate with the buying assistants to receive the pricing list.
  • Tally the price list with the suppliers' invoice.
  • Coordinate with the Receiving department to track all relevant incoming shipments and follow up on supplier's invoice.
  • Ensure physical verification of shipment (merchandise type, sizes etc) in coordination with the warehouse and report any discrepancies to the buyer.
  • Conduct a monthly reconciliation of pending Purchase orders in the system against the physical stock available in the warehouse as well as reconcile all stocks from discrepancy branch plant awaiting purchase orders against physical stock report received from the warehouse.
  • Responsible for tracking, receiving and expediting material to its proper location.

Inventory Control Specialist Supervisor

Stockroom/ Inventory Control
Palm Bay
04.1999 - 06.2002
  • Collaborated with sales and operations teams to align inventory levels with demand.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Conducted regular inventory audits to maintain accuracy.
  • Monitored database system to prepare and deliver customer orders on time.
  • Coordinated with suppliers and vendors to ensure timely delivery of goods.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Managed a team responsible for day-to-day operations associated with the company's warehousing activities.

Security Supervisor

Courtyard/Marriott
Grand Rapids
12.1998 - 03.1999
  • Prepared incident and accident reports, documenting actions taken for each case.
  • Supervised security personnel to ensure discipline and efficient daily operations.
  • Managed access control and security control room operations for optimal safety.
  • Deployed security team effectively, enhancing overall response capabilities.
  • Conducted regular patrols of hotel premises, initiating investigations as needed.
  • Assisted sick and injured associates and guests, ensuring swift medical attention.
  • Provided escort services to customers and visitors, enhancing their sense of security.
  • Safeguarded hotel assets and property through vigilant monitoring and enforcement.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Facilitated communication between security team and other departments for a cohesive environment.

Chief Operating Officer/Safety and Maintenance Director

Status Delivery
Grand Rapids
04.1995 - 12.1998
  • Responsible for maintaining safety programs including, economy, productivity, and teamwork.
  • Responsible for resolving OSHA inspection on serious violations.
  • Organized light duty to work program.
  • Responsible for maintaining safety programs at work sites.
  • Responsible for conducting safety inspections of vehicles and workplace.
  • Responsible for running safety incentive program.
  • Responsible for other duties as assigned.
  • Maintain driver qualifications. (OTR and route duties)
  • Stayed up to date on government safety rules and regulations consisting of the Federal, State, and local levels.
  • COO, oversee the day to day operations of the company and it's 25 drivers.
  • CDL B Drivers License.

Assembly / Oven Operator

Safe Car Inc
San Angelo
02.1992 - 04.1995
  • Identified problems and cause of breakage or impurities of glass while in the ovens.
  • Diagnosed causes and determining corrective actions.
  • Trained new employees in the applications of glass assembly and oven operations.
  • Maintained high standards of excellence for completing all jobs within the given time frame.
  • Clean room production in preparation of glass before placed in ovens.

Floor Technician

Master Floors
Alto
07.1984 - 02.1992
  • Consulted clients to determine their product needs and priorities of floor construction such as color of paint to be applied on floor.
  • Coordinated and overseen product construction of floors.
  • Floor construction consisted of but not limited to Floor paint, carpet replacement, floor reconstruction, hardwood floor installation etc.

Education

High School Diploma -

Kelloggsville High
Grand Rapids, MI
01-1985

Commercial Driver's License (CDL B/Air Breaks) -

Kent Skills Technical School For Automotive Repair
Grand Rapids, MI

Skills

  • Equipment maintenance
  • Circuit testing
  • System diagnostics
  • Schematic interpretation
  • Preventative maintenance
  • Customer service
  • Record keeping
  • Parts ordering
  • Safety inspections
  • Time management
  • Attention to detail
  • Vendor coordination
  • Team collaboration
  • Documenting service tickets
  • Management skills
  • Installing and repairing equipment
  • Computer skills
  • Installations and repairs
  • Multitasking
  • Time management abilities

Certification

  • Commercial Driver's License (CDL), B, 02/01/27, FL
  • DOT Medical Card
  • CDL Class B / Air Break
  • Certified Supply Chain Professional

Additional Information

Air breaks

Personal Information

Authorized To Work: US for any employer

Timeline

Medical Equipment Technician

agiliti healthcare
11.2024 - Current

Customer Service Representative

USMED
06.2023 - 12.2024

Delivery Professional Team Lead

McKesson
11.2014 - 03.2022

Maintenance Manager

Peacekeepers Den
04.2010 - 09.2014

Receiving Clerk Supervisor

Harris Corp
10.2005 - 08.2010

Supply Chain Coordinator

Harris Corp. GCSD
06.2002 - 10.2005

Inventory Control Specialist Supervisor

Stockroom/ Inventory Control
04.1999 - 06.2002

Security Supervisor

Courtyard/Marriott
12.1998 - 03.1999

Chief Operating Officer/Safety and Maintenance Director

Status Delivery
04.1995 - 12.1998

Assembly / Oven Operator

Safe Car Inc
02.1992 - 04.1995

Floor Technician

Master Floors
07.1984 - 02.1992

High School Diploma -

Kelloggsville High

Commercial Driver's License (CDL B/Air Breaks) -

Kent Skills Technical School For Automotive Repair

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John Bigelow