John D. Crawford
Staunton
Summary
Experienced in consulting for successful implementation of complex Health and Welfare and Defined Contribution projects. Trusted advisor offering industry standards and ensuring best practices. Collaborate with client teams for project management, requirements and process definition, vendor relationship management, testing support, and smooth transition to ongoing services. Responsible for planning, scoping, managing, and executing Defined Contribution and Health and Welfare implementation projects for renowned companies like Boeing, Advocate Health, and Howmet Aerospace. Consulted with clients on HR and Benefits Administration initiatives, focusing on process improvement and efficient implementation. Proficient in vendor relationship management for seamless project execution.
Overview
26
26
years of professional experience
Work History
Implementation Consultant
herronpalmer
04.2019 - Current
- Responsible for advising clients on all aspects of the conversion and implementation cycle for Retirement and Health and Welfare plans
- Project Management Consultant
- Vendor Relationship Management
- Project Scope and Statement of Work Review
- Assist clients and vendors in developing requirements documents
- Document project status for clients, including project plans, outstanding issues lists, status meeting, risk logs, meeting agendas and minutes
- Point of escalation between clients and vendors for critical issues
- User Acceptance Testing management and support
- Transition and Ongoing Readiness Planning
- Maintain clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Participate in system development life cycle from requirements analysis through system implementation.
Implementation Project Manager
Mercer
08.2011 - 05.2019
- Responsible for the overall planning, management and execution of Health and Welfare (HW) administration solutions for large companies, such as Clorox, Kellogg’s and Kaiser Permanente
- Collaborated with Relationship Managers, clients and internal stakeholders to determine requirements, resources and implementation timelines of HW administration
- Lead regular project meetings with internal and external clients to provide status updates on outstanding issues and propose solutions
- Maintained project management documentation, including project plans, project scope documents, outstanding issues lists, status meeting, risk logs, meeting agendas and minutes
- Served as the main point of contact for clients and internal project team members
- Consulted with a broad range of departments, from consultants and ongoing client administrators to system configuration, Quality Assurance, and data leads
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
Implementation Project Leader
Vanguard
09.2008 - 08.2011
- Company Overview: Industry-leading Defined Contribution (DC) Trustee and Record Keeper
- Responsible for the planning, management and execution of Defined Contribution (DC) plans and related service projects
- Collaborated with Relationship Managers, clients and internal stakeholders to determine requirements, resources and implementation timelines of DC plan conversions and service projects
- Maintained project management documentation, including project plans, project scope documents, outstanding issues lists, meeting agendas and minutes
- Served as the main point of contact for clients and internal project team members
- Consulted across departments, including internal, client, prior administrators and trustees/fund managers
- Developed and managed Events in Transition plans, including employee data records, asset transfers, HRIS, payroll and financial files
- Industry-leading Defined Contribution (DC) Trustee and Record Keeper
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
HRIS Projects Manager
Corporate Synergies Group
02.2006 - 06.2008
- Company Overview: A benefits insurance broker who provides HR and benefits systems as a service to their clients
- Led, developed, planned and implemented Human Resource Information Systems (HRIS)
- Defined and created an implementation process used by Corporate Synergies Group (CSG)
- Gathered and documented requirements for benefits eligibility
- Conducted quality assurance oversight for data loaded to the HRIS product
- Managed third-party relationships with vendors, such as ADP and BCBS, among others
- Provided training and technical support to clients as part of HRIS product delivery
- Created Total Value statements and employee Total Compensation Statements
- Created detailed documentation for all implemented systems changes to ensure smooth transitions during future updates or modifications.
Senior Implementation Specialist
EDS (formerly Towers Perrin)
05.2002 - 02.2006
- Led a team of junior analysts, guiding them through large and complex Health and Welfare benefits administration implementation projects, with clients such as Stanford University, Prudential Financial and Smiths Group, Inc
- Managed development benefit eligibility systems
- Oversaw creation of functional and technical specifications for outbound interface files
- Collaborated with project managers to determine cost and time required for out-of-scope projects
- Coordinated testing of inbound client data files, system setup and vendor interface files
- Led weekly project meetings with clients to provide status updates on issues and resolutions
- Served as principal resource for senior managers on technical and process questions
Business Analyst
Synhrgy HR Technologies, Inc
06.1999 - 05.2002
- Programmed and maintained health and welfare administration software for clients
- Process improvement and best practice management
- Requirements gathering and documentation for new clients
- Reporting requirements definition and development
- Plan design review/update
Education
Bachelor Degree -
University of Missouri
Columbia, MO01.1998
Skills
- Project management
- Vendor relationship management
- Defined Contribution Administration
- H&W Implementation and Ongoing Administration
- H&W annual enrollment management
- Process improvement/redesign
- Requirements gathering
- Stakeholder management
- User acceptance testing
Hobbies and Interests
- Running
- Golf
- Biking
- Volunteer Work
- Skiing
Timeline
Implementation Consultant
herronpalmer
04.2019 - Current
Implementation Project Manager
Mercer
08.2011 - 05.2019
Implementation Project Leader
Vanguard
09.2008 - 08.2011
HRIS Projects Manager
Corporate Synergies Group
02.2006 - 06.2008
Senior Implementation Specialist
EDS (formerly Towers Perrin)
05.2002 - 02.2006
Business Analyst
Synhrgy HR Technologies, Inc
06.1999 - 05.2002
Bachelor Degree -
University of Missouri
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