John Flores
Arlington
Summary
Dynamic Store Manager with a proven track record at Starbucks Coffee Company, driving sales growth and enhancing customer service. Skilled in data analysis and team collaboration, I achieved a 10% sales increase while fostering a culture of excellence and efficiency. Committed to delivering exceptional experiences and optimizing store operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Alexandria
03.2025 - Current
- Established and developed teams dedicated to delivering world-class customer service, achieving over 90% in customer experience survey metrics.
- Utilized Key Performance Indicators to drive business results, surpassing sales targets by 10% for two consecutive fiscal quarters.
- Collaborated closely with team leaders to enhance capabilities and elevate customer experience.
Assistant Store Manager
Starbucks Coffee Company
Alexandria
08.2024 - 03.2025
- Achieved 98% to 102% actual versus earned labor by building efficient schedules.
- Drove store operations excellence by enhancing team capabilities and increasing year-over-year sales by four percent.
- Led teams in adopting Merchant Mindset, resulting in six percent growth in food sales UPH annually.
Shift Supervisor
Starbucks Coffee Company
Washington
01.2023 - 07.2024
- Optimized production processes while leading teams of up to 6 partners.
- Achieved customer connection score exceeding 60 through a warm, welcoming environment.
- Managed inventory effectively, adhering to product pars and batch guidance, reducing waste to 0.3% of sales.
Barista
Starbucks Coffee Company
Washington
08.2019 - 01.2023
- Trained two new partners on roles and responsibilities to optimize operations.
- Delivered high-quality customer service to over 500 customers daily, enhancing the Starbucks experience.
- Collaborated with team members to promote return visits through exceptional service.
- Replenished merchandise and maintained clean, safe, organized store environment, achieving above 70 store ops score.
Education
Master of Arts - Political Psychology
Arizona State University
Tempe, Arizona05.2024
Bachelor of Arts - Political Science
Arizona State University
Tempe, Arizona05.2023
Bachelor of Science - Sociology
Arizona State University
Tempe, Arizona05.2023
Skills
- Microsoft Office Suite
- Video conferencing tools
- Data analysis
- Team collaboration
- Inventory management
- Customer service
- Problem solving
- Store operations
Activities
- 08/25, Volunteered at National Night Out in Washington, DC where I served beverages and assisted with event set-up
- 08/25, Volunteered at All-In in Washington, DC where I helped with event set-up and breakdown and served food and beverages
Timeline
Store Manager
Starbucks Coffee Company
03.2025 - Current
Assistant Store Manager
Starbucks Coffee Company
08.2024 - 03.2025
Shift Supervisor
Starbucks Coffee Company
01.2023 - 07.2024
Barista
Starbucks Coffee Company
08.2019 - 01.2023
Master of Arts - Political Psychology
Arizona State University
Bachelor of Arts - Political Science
Arizona State University
Bachelor of Science - Sociology
Arizona State University