John Lack
Lynchburg
Summary
Proven Counter Salesperson and Automotive Technician with a track record of enhancing customer satisfaction and loyalty at Ferguson. Skilled in problem-solving and upselling, adept at diagnosing mechanical issues and improving vehicle performance. Demonstrates exceptional teamwork, customer service, and a goal-oriented mindset, contributing significantly to business growth.
Overview
12
12
years of professional experience
Work History
Counter Salesperson
Ferguson
04.2021 - Current
- Welcomed customers and offered immediate assistance in line with business policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Used in-store system to locate inventory and place special orders for customers.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
Automotive Technician
Apple Ford Lynchburg
08.2020 - 01.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Repaired and replaced worn and damaged components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Automotive Technician
Goodyear Auto Service Center
08.2012 - 08.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed vehicle data using advanced diagnostic equipment.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
Automotive Certification - Automotive Tech
Erwin Technical Center
Tampa, FLHigh School Diploma -
Timber Creek High School
OrlandoSkills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking
- Adaptable and flexible
- Reliability
- Active listening
- Cash handling
Timeline
Counter Salesperson
Ferguson
04.2021 - Current
Automotive Technician
Apple Ford Lynchburg
08.2020 - 01.2021
Automotive Technician
Goodyear Auto Service Center
08.2012 - 08.2020
Automotive Certification - Automotive Tech
Erwin Technical Center
High School Diploma -
Timber Creek High School
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