John Machado
Leesburg
Summary
Dynamic and self-motivated professional with a proven track record at Restoration Hardware, excelling in inventory management and customer service. Skilled in warehouse safety and heavy lifting, I effectively streamlined receiving processes, enhancing operational efficiency and guest satisfaction. Committed to delivering exceptional results through collaboration and strategic problem-solving.
Eager to obtain entry level HVAC employment and motivated to learn the trade.
Overview
3
3
years of professional experience
Work History
Sales/Receiving Associate
Restoration Hardware
10.2024 - Current
- Received and inspected incoming merchandise to ensure quality standards.
- Organized inventory in the warehouse for efficient retrieval and storage.
- Utilized inventory management systems to track product availability and location.
- Collaborated with team members to streamline receiving processes and reduce delays.
- Assisted in training new associates on proper receiving procedures and equipment usage.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Customer service associate servicing customers with their furnishing needs.
Restaurant Waiter
Leesburg Diner
03.2024 - 09.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and wine pairings to enhance guest experience.
- Efficiently managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order delivery and presentation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing priorities during peak service hours.
Customer Service Manager
The Ballpark Loudoun
04.2023 - 03.2024
- Led customer service team to enhance guest satisfaction and operational efficiency.
- Developed training programs to improve staff performance and customer engagement.
- Implemented feedback systems to address customer concerns and drive service improvements.
- Analyzed service metrics to identify trends and inform strategic decision-making.
- Resolved escalated customer issues, ensuring timely and effective solutions.
- Monitored daily operations to maintain high service standards and compliance with policies.
Lumber Department Associate
The Home Depot Inc
10.2023 - 12.2023
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock assessments and organization.
- Operated point-of-sale systems efficiently to process transactions promptly.
- Collaborated with team members to ensure optimal store presentation and merchandising standards.
- Cut wood for customers and moved heavy objects to customers vehicles.
Education
High School Diploma -
Heritage High School
LeesburgAED Certification, CPR Certification -
CompTIA A+
Chantilly, VASkills
- Warehouse safety
- Scheduling
- Loading and unloading
- Shipping procedures
- Stock rotation
- Heavy lifting
- US Driver's license
- Self-motivated and independent
- Packing equipment operation
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Sales/Receiving Associate
Restoration Hardware
10.2024 - Current
Restaurant Waiter
Leesburg Diner
03.2024 - 09.2024
Lumber Department Associate
The Home Depot Inc
10.2023 - 12.2023
Customer Service Manager
The Ballpark Loudoun
04.2023 - 03.2024
High School Diploma -
Heritage High School
AED Certification, CPR Certification -
CompTIA A+