John Michael McAllister
Charlottesville
Summary
Customer-focused individual with proven record in sales and customer service. Adept at building rapport with clients and providing tailored solutions to meet their needs. Collaborative team player with results-driven approach. Known for effective communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Design Consultant
Grand Home Furnishings
02.2024 - Current
- Consistently exceeded sales targets and closed high-ticket furniture deals, earning top-tier commissions and recognition as a leading performer in a competitive retail environment
- Built strong rapport with clients, resulting in repeat business, increased referrals and top-rated customer reviews
- Identified upselling opportunities by understanding customer needs and recommending additional products and warranties
- Acted as a customer advocate by coordinating custom order details with representatives, proactively addressing concerns and ensuring transparent communication
Owner/Operator
JM Soft Wash LLC
03.2022 - Current
- Successfully launched and operated a small business, overseeing all aspects of the operation and service
- Utilized CRM software to track leads, and manage customer interactions
- Maintained high levels of customer satisfaction by promptly addressing inquiries and concerns
Server
Craft Bistro
02.2022 - 12.2022
- Provided a fine dining experience to guests
- Explained taste profiles of wine, targeting select products for increased sales
Manager/Sales
Cobble Creek Lumber
03.2018 - 12.2021
- Communicated with overseas buyers, negotiated deals and established contracts
- Tallied board feet in each hack of lumber, maintaining accurate price and inventory
Lead Landscape Gardener
Jasmine's Gardens
05.2017 - 11.2018
- Delegated daily tasks, set seasonal goals and trained new crew members in the field
- Communicated with company owners thoroughly throughout the week, discussed concerns and provided feedback on all projects
- Worked closely with clients to interpret their landscape design goals and recommended appropriate plant selections to align with their vision and environment
Education
Some college - General Studies
Piedmont Virginia Community College
Charlottesville, VA06.2011
Some college - General Studies
Colorado Mountain College
Glenwood Springs, CO06.2010
Skills
- Marketing
- Quality control
- Relationship Management
- Business management
- Supervising experience
- Sales (4 years)
- Communication skills
- Negotiation
- Customer retention
- Customer service (10 years)
- Leadership (5 years)
- Property Management
Certification
- Driver's License
- November 2016 to Present
Timeline
Design Consultant
Grand Home Furnishings
02.2024 - Current
Owner/Operator
JM Soft Wash LLC
03.2022 - Current
Server
Craft Bistro
02.2022 - 12.2022
Manager/Sales
Cobble Creek Lumber
03.2018 - 12.2021
Lead Landscape Gardener
Jasmine's Gardens
05.2017 - 11.2018
Some college - General Studies
Colorado Mountain College
Some college - General Studies
Piedmont Virginia Community College
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