John Milbow
Arlington
Summary
Dynamic Electrical Operations Manager with a proven track record at CTS Services, excelling in customer service and system troubleshooting. Recognized for enhancing operational efficiency and reducing costs through strategic vendor negotiations. Skilled in preventive maintenance and fostering employee engagement, driving team accountability and performance.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Operation Technician
ABM - Facility Services
Columbia, MD
01.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Electrical Operation Manager
CTS Services
Beltsville, MD
09.2009 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Electrical Operations Manager
Vortech
Beltsville, MD
04.2002 - 09.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
Education
Electrician
ABC Virginia Apprenticeship Training
Alexandria, VAAVO
VirginiaSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation and repair
- Maintenance and repairs
- Documentation and reporting
- Equipment maintenance
- Preventive Maintenance
- System troubleshooting
- Electrical repair
- Schematic reading
Certification
- OSHA Certified
- IR Thermography Certification- Level 1
Timeline
Technical Operation Technician
ABM - Facility Services
01.2017 - Current
Electrical Operation Manager
CTS Services
09.2009 - 12.2016
Electrical Operations Manager
Vortech
04.2002 - 09.2009
Electrician
ABC Virginia Apprenticeship Training
AVO