John Williamson
Williamsburg
Summary
A seasoned leader in logistics and customer service, with a proven track record at Amazon of enhancing team performance and customer satisfaction through effective problem-solving and critical thinking. Skilled in warehouse operations and fostering a collaborative work environment, I've consistently driven improvements, achieving a significant reduction in customer escalations.
Retail operations professional with strong commitment to high standards and delivering impactful results. Expertise in optimizing retail processes and implementing strategic initiatives to drive growth. Excellent at fostering team collaboration and adaptable to changing business demands. Known for leadership, strategic planning, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Watercraft Operator
U.S Army
08.2022 - Current
- Developed strong relationships with vendors for timely procurement of required parts or services.
- Provided exceptional service during passenger transport missions, receiving positive feedback from co-workers.
- Performed routine maintenance tasks such as cleaning decks and engine rooms to ensure longevity of watercraft components.
- Actively participated in ongoing training programs to maintain current knowledge of industry standards and best practices.
- Improved watercraft safety by conducting thorough pre-operation inspections and maintenance checks.
- Effectively communicated with port authorities regarding arrival and departure schedules, promoting punctuality and minimizing delays.
- Collaborated with fellow crew members on emergency drills, ensuring preparedness for potential incidents at sea.
Express Lane Supervisor
Harris Teeter
05.2022 - 07.2022
- Conducted performance reviews to support employee development.
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Driver Supervisor
All My Sons Moving and Storage
08.2021 - 05.2022
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
Line Supervisor
FedEx
12.2020 - 08.2021
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
- Increased overall productivity by optimizing resource allocation and scheduling based on workload demands.
Inbound Team Lead
Amazon
09.2020 - 12.2020
- Championed continuous improvement efforts by conducting regular assessments of team performance, identifying areas for growth, and developing targeted action plans for improvement.
- Promoted a positive work environment by proactively addressing conflicts within the team and fostering open communication among staff members.
- Boosted customer satisfaction levels by promptly addressing concerns and providing timely solutions to issues raised.
- Maintained strict compliance with safety regulations within the department, resulting in a consistently safe working environment for employees.
- Streamlined reporting processes to provide senior management with accurate data on key performance metrics in a timely manner.
Merchandising Service Associate (overnight)
Lowes Home Improvment
03.2020 - 08.2020
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
Lead Customer Service Representative
Food Lion
02.2018 - 12.2019
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Education
BBA - Business Administration
American Military University
Charles Town, WV08-2025
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Stocking shelves
- Pallet jack operation
- Heavy lifting
- Order picking
Affiliations
- Duke University Wind Symphony
Languages
German
Native or Bilingual
Timeline
Watercraft Operator
U.S Army
08.2022 - Current
Express Lane Supervisor
Harris Teeter
05.2022 - 07.2022
Driver Supervisor
All My Sons Moving and Storage
08.2021 - 05.2022
Line Supervisor
FedEx
12.2020 - 08.2021
Inbound Team Lead
Amazon
09.2020 - 12.2020
Merchandising Service Associate (overnight)
Lowes Home Improvment
03.2020 - 08.2020
Lead Customer Service Representative
Food Lion
02.2018 - 12.2019
BBA - Business Administration
American Military University
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