Johné Wilson
Richmond
Summary
Experienced customer service professional skilled in delivering efficient and timely customer support in fast-paced settings. Seeking a position to utilize extensive 4-year background and expertise to contribute to the company's growth. Committed to providing exceptional service and building strong customer relationships, eager to take on new challenges and advance within the organization.
Overview
8
8
years of professional experience
Work History
Front End Supervisor/Lead
Bj's Wholesale club
07.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Guest Services/ Receptionist
European Wax Center
02.2021 - 01.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Implemented proactive communication strategies to keep guests informed about upcoming events or promotions during their stay.
- Increased revenue by upselling additional services such as spa packages during the reservation process.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
Head Cashier/ Supervisor
Lowes Home Improvement
11.2018 - 10.2020
- Monitored cashiers for adherence to company policies and procedures.
- Supervised cashiers to ensure smooth operations and excellent customer service.
- Conducted regular team meetings to discuss performance and address concerns.
- Managed cash register operations, ensuring accurate transactions and proper cash handling.
- Scheduled shifts for cashiers, ensuring adequate coverage during busy hours.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Collaborated with store management to implement promotional strategies that boosted sales.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
Cashier/ Customer Service Associate
Lowes Home Improvement
08.2017 - 11.2018
- Implemented effective communication strategies to address customer needs efficiently.
- Enhanced operational efficiency through proficient use of Sterling WMS systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Hermitage High School
Richmond, Va06.2018
Skills
- Critical thinking and problem solving
- Leadership
- Microsoft Office
- Ability to Multitask
- Adaptability
- Fast Learner
- Computer Skills
- Cash Handling
- Effective Time Management
- Communication Skills
- Customer Service
- Reliable
Timeline
Front End Supervisor/Lead
Bj's Wholesale club
07.2024 - Current
Guest Services/ Receptionist
European Wax Center
02.2021 - 01.2022
Head Cashier/ Supervisor
Lowes Home Improvement
11.2018 - 10.2020
Cashier/ Customer Service Associate
Lowes Home Improvement
08.2017 - 11.2018
High School Diploma -
Hermitage High School
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