Summary
Work History
Education
Skills
Personal Information
Timeline
Generic

Johnice Ward

Richmond

Summary

Reliable and upbeat representative, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History

Sales Floor Associate

Marshalls
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Utilized customer feedback to improve services and apply best practices.

Customer Service Representative

Maximus
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Store Manager

Rue 21
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Grocery Associate

Amazon
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Checked for outdated and overripe grocery items and removed from inventory.

Pharmacy Technician

Walgreens Fulfillment Center
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Medical Assistant

ECPI University

Bachelor Of Science - Psychology

Virginia State University
Petersburg, VA

Skills

  • Goal oriented
  • Customer service
  • Store cleaning
  • Promotional strategies
  • Hospitality and accommodation
  • Honest and dependable

Personal Information

Title: Customer Service

Timeline

Bachelor Of Science - Psychology

Virginia State University

Sales Floor Associate

Marshalls

Customer Service Representative

Maximus

Assistant Store Manager

Rue 21

Grocery Associate

Amazon

Pharmacy Technician

Walgreens Fulfillment Center

Medical Assistant

ECPI University

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Johnice Ward