Johnna Mcpherson
Virginia Beach,VA
Summary
Proven leader in account management and customer service, I enhanced client satisfaction and retention at Hampton University by building strong relationships and resolving issues effectively. At Aramark, I spearheaded eco-friendly initiatives and reduced employee turnover, showcasing ability to foster teamwork and drive results through innovative solutions.
Overview
16
16
years of professional experience
Work History
Account Manager (Janitorial)/Area Operations Manager
Hampton University
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Director of Housekeeping/Account Manager
Aramark
10.2010 - 01.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
Director of Housekeeping
Health Care Services Group
09.2008 - 09.2010
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
Education
Hospitality - Hospitality Services
Dutchess County Community College
Poughkeepsie, NY06.2007
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Team Player
- Reliable
- Budget & Payroll
- Microsoft & Work Proficient
Languages
Spanish
Full Professional
Timeline
Account Manager (Janitorial)/Area Operations Manager
Hampton University
02.2024 - Current
Director of Housekeeping/Account Manager
Aramark
10.2010 - 01.2024
Director of Housekeeping
Health Care Services Group
09.2008 - 09.2010
Hospitality - Hospitality Services
Dutchess County Community College
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