Johnny Brown
Prince George
Summary
Experienced logistics professional with 8 years of expertise in supply chain management, inventory control, and transportation coordination. Skilled in optimizing operations, managing vendor relationships, and using logistics software to improve efficiency. Strong problem solver with a focus on timely deliveries and customer satisfaction. Looking to contribute my skills to a team that values efficiency and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Officer
U.S. Army Reserve Command
08.2021 - Current
- Ensured compliance with safety and regulatory standards, maintaining a safe handling record for hazardous materials and equipment.
- Supervised maintenance and readiness of 30+ military vehicles and equipment, ensuring 100% operational availability and reducing downtime by 10%.
- Oversaw supply chain management for a wide range of military materials, achieving a 98% inventory accuracy rate and minimizing supply shortages.
- Trained and mentored 50+ junior logistics officers and personnel, reducing training time by 15% and improving operational efficiency.
- Managed transportation and movement logistics for 50+ shipments, optimizing routes to reduce delivery times by 20%.
- Optimized transportation routes, cutting delivery times by 20% and improving on-time delivery rate to 95% across multiple operations.
- Led operational planning and execution for large-scale missions, ensuring the coordination of personnel, equipment, and resources across multiple teams and locations.
- Oversaw daily logistics operations across multiple sites, ensuring that all missions met timelines and operational requirements with zero mission failures.
- Led and mentored a diverse team of 40+ logistics personnel, fostering a collaborative environment and improving team productivity by 30% through effective coaching and development.
- Provided strategic guidance and leadership during high-tempo exercises, resulting in a 10% increase in team efficiency while ensuring operational objectives were met on schedule.
- Led post-mission debriefs, gathering feedback and implementing process improvements, resulting in a 15% increase in efficiency for future logistics operations.
- Collaborated with senior leadership to assess logistics performance and identify areas for improvement.
- Oversaw field-level supply operations, managing the issue and receipt of critical equipment, ensuring full accountability and operational readiness.
- Coordinated and executed training plans, enhancing the combat readiness of the platoon and achieving a 20% improvement in overall operational performance.
- Conducted performance evaluations and counseling for platoon members, improving individual and team performance through constructive feedback and targeted development.
- Managed platoon logistics, coordinating the supply and distribution of equipment, ammunition, and food, ensuring no shortages and maintaining operational readiness.
- Planned and led over 30 platoon-level training exercises, ensuring soldiers were prepared for real-world missions and maintaining a 98% operational success rate.
- Monitored platoon readiness by conducting regular inspections, drills, and evaluations, ensuring all soldiers maintained a high level of preparedness and discipline for deployments.
- Completed an extensive portfolio of prestigious Army leadership and specialized training programs, including the Logistics Captain Career Course, Equal Opportunity Leader, Combat Lifesaving, Training Planning & Development, Unit Movement Planner, and Master Fitness Trainer, cultivating advanced expertise in strategic leadership, comprehensive logistical management, and holistic soldier development, while adeptly preparing to lead and inspire high-performance teams in complex, high-stakes environments.
Front End Supervisor
Food Lion
08.2015 - Current
- Led and mentored a diverse team of salaried and hourly employees, ensuring high levels of safety, quality, attendance, and performance in a fast-paced, customer-driven environment.
- Built and executed productivity plans by reviewing forecasts, assessing productivity needs, and collaborating with cross-functional teams to optimize resource allocation and balance workloads.
- Championed safety, quality, and performance standards, ensuring that all operational activities met or exceeded customer delivery expectations and regulatory requirements.
- Utilized data-driven decision-making and analytical problem-solving to drive continuous improvements in productivity, efficiency, and cost-effectiveness.
- Adapted to a flexible, dynamic work schedule, including nights, weekends, and holidays, to meet shifting business needs and ensure continuous operations.
- Monitored and adjusted operations in response to variable conditions, including changing temperature, and weather, while maintaining employee safety and morale.
- Led by example, maintaining a positive attitude and strong work ethic to inspire teams to meet or exceed targets while promoting safety and quality.
- Held team members accountable for meeting key performance indicators (KPIs), addressing performance gaps promptly, and recognizing achievements to boost morale.
- Facilitated leadership training sessions, equipping team leads and supervisors with tools to better manage their teams and increase productivity.
- Resolved conflicts and maintained team harmony by applying strong interpersonal and communication skills, ensuring a cohesive and productive work environment.
- Designed and implemented a comprehensive training program for new supervisors, improving leadership competency scores by 30% and increasing team retention by 18%.
- Mentored and coached 10+ team leads, fostering leadership skills that resulted in a 20% improvement in team efficiency and a 10% reduction in turnover across the department.
- Managed vendor relationships, ensuring consistent supply and timely deliveries.
IT Support
TEKsystems
05.2023 - 11.2023
- Provided advanced technical support for a network of 1500+ end-users daily, resolving complex hardware, software, and network issues with a 95% first-contact resolution rate.
- Diagnosed and troubleshot software, hardware, and network problems, ensuring quick resolutions and minimizing downtime, resulting in a 30% decrease in escalations to Tier 3 support.
- Collaborated with cross-functional IT teams to resolve system-wide issues, contributing to a 20% improvement in overall system performance and user satisfaction.
- Installed and configured hardware and software systems, ensuring compatibility and system efficiency, which contributed to a 20% reduction in IT-related user complaints.
- Monitored IT systems for potential issues, utilizing diagnostic tools to proactively identify and resolve problems before they impacted user productivity, reducing incident frequency by 10%.
- Configured and updated printer drivers and software across various operating systems (Windows, Mac, Linux), ensuring compatibility and reducing printing issues by 18%.
- Provided remote and on-site support for printer hardware malfunctions, including diagnosing and fixing paper jams, toner issues, and hardware failures, improving printer availability by 20%.
- Troubleshot and resolved A/V issues for conference rooms and remote meetings, including problems with microphones, cameras, and projectors, ensuring a 98% uptime for all meetings.
- Configured and tested A/V equipment, including projectors, speakers, and cameras, for seamless integration into conference rooms and remote workstations, improving meeting quality and user satisfaction.
- Managed user accounts and permissions in Active Directory, including creating, modifying, and disabling accounts, ensuring compliance with company policies and enhancing system security.
- Provided technical support for Microsoft Office Suite, troubleshooting issues with Word, Excel, PowerPoint, and Outlook.
- Diagnosed and repaired hardware malfunctions for desktops, laptops, and peripherals, including issues with hard drives, RAM, and power supplies.
- Repaired and replaced faulty components, including monitors, keyboards, and mice, ensuring the efficient operation of end-user workstations and reducing disruption by 20%.
- Troubleshot and resolved network connectivity issues for users, including troubleshooting LAN, Wi-Fi, VPN, and DNS problems.
- Worked with network engineers to identify and resolve network outages, providing on-the-ground support during critical incidents, reducing downtime by 15% and restoring connectivity swiftly.
Education
Bachelor of Science - Cyber Security
Old Dominion University
Norfolk, VA05-2021
Skills
- Customer Service
- Troubleshooting and Problem Solving
- Time Management
- Conflict Resolution
- Inventory Management
- Logistics Coordination
- Demand Forecasting
- Project Management
Certification
CompTIA A+
Timeline
IT Support
TEKsystems
05.2023 - 11.2023
Logistics Officer
U.S. Army Reserve Command
08.2021 - Current
Front End Supervisor
Food Lion
08.2015 - Current
CompTIA A+
Bachelor of Science - Cyber Security
Old Dominion University
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