Johnstone Keffa
Alexandria
Summary
Dynamic Front Desk Receptionist with proven expertise at First Impression Staffing, excelling in client service and reservation management. Demonstrated strong attention to detail and effective communication skills, ensuring seamless operations and enhanced guest experiences. Adept at multitasking and problem-solving, consistently improving office efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
First Impression Staffing
Philadelphia
02.2015 - 02.2025
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled incoming client packages posting them according to their apartment numbers .Audited the packages at end of shift
- Handled client service requests and notified relevant authorities.
- Did a report of all events relevant to the to the business
- Made reservations for property amenities.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Completed basic bookkeeping and document filing.
Education
Some College (No Degree) - Telecommunications
Kenya College of Communication Technology
Nairobi, KenyaSkills
- Multi-line phone system
- Client service
- Reservation management
- Data entry
- Office supply inventory
- Appointment scheduling
- Customer relationship management
- Package handling
- Event reporting
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Filing
- Appointment confirmation
- Skilled in [software]
- Filing and sorting
- Fluent in [language] and [language]
- Email and telephone decorum
- Clerical support
- Office organization
- Basic accounting
- Departmental support
- Customer service
- Record keeping
- Access control
- Data confidentiality
- Supply management
- Phone etiquette
- Work prioritization
- Multitasking and organization
- Performance improvement
- Listening skills
- Conference room scheduling
- Client communication
- Mail distribution
- Customer assistance and interaction
- Administrative support
- Office supplies ordering
- Multi-line telephone systems
- Conflict management
- Front office management
- Visitor registration
- Call forwarding
- Email correspondence
- Telephone etiquette
- Oral and writing communication
- Call routing
- File management
- Sensitive information handling
- Guest relations
Timeline
Front Desk Receptionist
First Impression Staffing
02.2015 - 02.2025
Some College (No Degree) - Telecommunications
Kenya College of Communication Technology