Joi McGhee
Charlottesville
Summary
Experienced Operations Manager with over three decades of customer service experience. Committed to personal and professional growth. Skilled at positively influencing individuals through achievements and daily responsibilities. Extensive background in food service and management in general, operational efficiency, and enhancing customer satisfaction. Proven success in leading teams, managing inventory, and delivering seamless service through collaboration and adaptability. Eager to tackle new challenges and contribute to organizational success with dedication and enthusiasm.
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Texas Roadhouse
Charlottesville
02.2017 - Current
- Designed and executed programs for staff training, incentives, and career growth to coach and elevate high-performing employees and management trainees.
- Enhanced product quality by 65% through development and implementation of quality control procedures.
- Streamlined vendor contracts to deliver consistent quarterly cost improvements.
- Regularly assessed team performance, providing guidance on enhancement opportunities and commending achievements.
- Directed inventory management to ensure sufficient stock and minimize expenses.
- Streamlined operational processes to enhance efficiency and reduce waste.
- Led training programs for staff, fostering development and improving service quality.
- Coordinated daily operations, ensuring adherence to safety standards and regulatory compliance.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
- Developed strategic initiatives that increased customer satisfaction and loyalty through enhanced service delivery.
- Mentored team members, promoting a culture of accountability and continuous improvement within the workforce.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Head Waiter, Trainer
Lonestar Steakhouse
Chesapeake
01.2008 - 02.2017
- Supervised dining room operations, ensuring high service standards and guest satisfaction.
- Trained and mentored junior staff on menu knowledge and customer service techniques.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Developed strategies for improving table turnover rates without compromising service quality.
- Handled guest inquiries and resolved issues promptly to maintain positive dining experiences.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote longterm loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Education
High school diploma -
Western Albemarle High School
Skills
- Process Improvement
- Training & Development
- Operations management
- Business administration
- Operational efficiency
- Project Management
- Customer relationship management
- Quality assurance controls
- Profit & Loss
- Staff management
- Payroll
- Staff training
- Superb time management skills
- Pricing
- Management
- Bartender License
- Negotiation
- Strategic Planning
- Employee relations and conflict resolution
- Invoice processing
- Decision-making
- ServSafe
- Vendor Management
- Food Handler Certification
- Team leadership
- Operations oversight
- Purchasing and procurement
- Risk management
- Staff development
- Cost reduction
- Client relationships
- Policies and procedures implementation
- Quality Assurance
- Onboarding and orientation
- Team Management
- Operations monitoring
- Inventory management
- Inventory Control
- Multitasking
- Goal setting
- Problem-solving
- Health and safety compliance
- Customer relations specialist CL
Certification
- Driver's License
- ServSafe
- Food Handler Certification
Timeline
Operations Manager
Texas Roadhouse
02.2017 - Current
Head Waiter, Trainer
Lonestar Steakhouse
01.2008 - 02.2017
High school diploma -
Western Albemarle High School