Joida Hardy
Richmond
Summary
Dynamic professional with expertise in operations planning and customer engagement. Proven track record in developing efficient operational frameworks and managing inventory effectively. Skilled in resolving complex customer issues, leading to improved service quality and organizational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Planner
Hillphoenix
Colonial Heights
03.2024 - 07.2025
- Conducted thorough reviews of production data, resulting in precise schedules and forecasts.
- Trained new team members, ensuring compliance with company policies and procedures.
- Effectively communicated across departments to address issues and keep accurate records.
- Managed supply chain activities for timely delivery of products to customers.
- Monitored inventory levels, maintaining adequate stock while reducing shortages.
- Created operational plans that optimized resource allocation and improved workflow efficiency.
- Collaborated with various teams to sync production schedules with market demand.
- Implemented effective inventory control systems across multiple locations, enhancing accuracy.
Senior Car Salesperson
Hertz Car Sales
Richmond
06.2023 - 02.2024
- Exceeded sales quotas by 200% through in-depth customer interviews to assess needs and financial qualifications.
- Demonstrated extensive knowledge of vehicle features during showroom visits and test drives.
- Resolved complex customer issues with tact, ensuring exceptional service throughout the sales process.
- Counseled customers on complaints, fostering positive relationships and enhancing customer satisfaction.
- Collaborated with finance team to streamline sales processes, improving customer experience.
- Trained new staff on effective sales techniques and adherence to company policies.
- Maintained detailed records of sales financing and customer interactions for accurate tracking.
Inventory Specialist
Hertz Car Sales
Richmond
03.2022 - 06.2023
- Managed and reconciled inventory records to ensure accuracy, applying mathematical calculations to maintain precise counts.
- Conducted regular audits to maintain accurate stock records and minimize discrepancies.
- Utilized inventory management systems to track vehicle movements and status updates.
- Participated in physical inventory counts, ensuring accuracy and currency of stock information.
- Coordinated timely delivery of vehicles and parts from suppliers to meet operational needs.
- Trained new employees on data entry systems and compliance procedures.
- Assisted customers with inquiries, resolving documentation discrepancies to enhance service accuracy.
Sales Associate / Front Desk Coordinator
Massage Envy
Richmond
06.2021 - 03.2022
- Interviewed clients to identify wellness needs and explained membership program options, increasing monthly enrollments from 5-10 to 20-25.
- Created promotional strategies that directly contributed to increased sales volume.
- Counseled clients and resolved complaints, ensuring confidentiality of health and payment information.
- Addressed client inquiries and resolved concerns with professionalism and care.
- Entered and maintained accurate appointment and membership data in automated systems.
- Maintained clean and organized areas to support a productive environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Office Assistant
City of Richmond
Richmond
01.2018 - 01.2021
- Processed and maintained confidential records for city programs, ensuring compliance with privacy standards.
- Communicated effectively with citizens and staff to clarify city programs and services.
- Answered incoming calls professionally, directing inquiries to appropriate personnel.
- Addressed customer service inquiries promptly, resolving issues to enhance satisfaction.
- Trained new administrative employees on database systems and office procedures, enhancing onboarding experience.
- Provided comprehensive administrative support, including document copying, filing, and supply ordering.
- Collaborated with team members to streamline administrative processes for improved efficiency.
- Assisted in organizing community events and public outreach initiatives to foster engagement.
Education
High School Diploma -
Varina High School
Richmond, VA06-2016
Skills
- Operations management
- Data analysis
- Analytical skills
- Mathematical proficiency
- Microsoft Office suite
- Process documentation
- Scheduling coordination
- Data entry and record maintenance
- Interviewing and client assessment
- Customer counseling and support
- Conflict resolution strategies
- Training and mentoring
- Written and verbal communication
- Relationship management
- Relationship building techniques
- Confidentiality and ethics
Certification
Certified Notary Public, Commonwealth of Virginia, 05/01/22
Timeline
Operations Planner
Hillphoenix
03.2024 - 07.2025
Senior Car Salesperson
Hertz Car Sales
06.2023 - 02.2024
Inventory Specialist
Hertz Car Sales
03.2022 - 06.2023
Sales Associate / Front Desk Coordinator
Massage Envy
06.2021 - 03.2022
Office Assistant
City of Richmond
01.2018 - 01.2021
High School Diploma -
Varina High School