Jolyn McQueen
Newport News
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity. Also adept in IT level II environment with expertise in network security, and technical support. Proven ability to enhance system resilience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer
Indian Creek Correctional Center
Chesapeake, VA
08.2025 - Current
- Supervised daily activities of 200+ inmates to maintain safety and order within facility.
- Collaborated with mental health professionals to address inmate behavioral issues effectively.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Conducted regular inspections of inmate living areas to ensure compliance with regulations.
- Implemented security protocols during transport of inmates to external appointments and court hearings.
- Managed incident reports and documentation, ensuring accurate record-keeping for staff review.
Security Professional of GSOC
Allied Universal–Costar
Richmond, VA
05.2024 - 08.2025
- Ensured precise data delivery to Security Management, enhancing operational accuracy.
- Detected and reported communication irregularities, improving security protocols.
- Evaluated intelligence reports, identifying threats to strengthen organizational security.
- Conducted real-time security threat assessments and intelligence analysis, implementing preventive measures to strengthen organizational security posture.
Informational Technologist II
Agil3tech
Fort Gregg-Adams, VA
10.2024 - 02.2025
- Resolved 90% of app issues, enhancing user efficiency and system performance.
- Supported admins in deploying security patches, maintaining system integrity.
- Configured Army-standard apps, optimizing client system performance.
- Repaired Dell and HP hardware, reducing downtime by 49%.
- Coordinated with cross-functional teams to resolve technical challenges and implement robust security measures.
Security Operations Center
QTS– Allied Universal
Richmond, VA
11.2023 - 05.2024
- Monitored firewalls and intrusion detection systems, to identify suspicious activity.
- Analyzed system logs and network traffic to detect anomalous or malicious events.
- Developed processes for responding to cyber threats in a timely manner.
- Assisted in developing reports related to cybersecurity incidents for senior management.
- Managed user authentication and authorization of data access.
Unarmed Security Officer
Cedar Fair Parks
Doswell, VA
05.2023 - 11.2023
- Quickly assessed security incidents, ensuring safety and compliance.
- Monitored alarm systems, detecting unauthorized entries effectively.
- Verified access rights, preventing unauthorized area access.
Quality Control Officer
Vitesco Technologies
Newport News, VA
08.2016 - 01.2021
- Verified material specs, ensuring compliance and quality standards.
- Recorded inspection data, maintaining accurate logs for audits.
- Communicated policy updates, enhancing team adherence to regulations.
- Implemented rigorous quality control protocols for incoming materials, conducting comprehensive inspections and maintaining detailed documentation for compliance tracking.
Education
Bachelor of Science - Criminal Science
Virginia Union University
Richmond, VA05-2017
High School Diploma - undefined
Denbigh High School
Newport News, VA06-2014
Skills
- Network Security
- Technical Support
- Splunk
- IDS/IPS
- EDR
- ServiceNow
- Data Analysis
- Server Security
- MS Office
- Troubleshooting
- SCCM
- Hardware Repair
- Documentation
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Certification
CPR
Courses
- Security+
- CompTIA
- Feb 2024
Timeline
Correctional Officer
Indian Creek Correctional Center
08.2025 - Current
Informational Technologist II
Agil3tech
10.2024 - 02.2025
Security Professional of GSOC
Allied Universal–Costar
05.2024 - 08.2025
Security Operations Center
QTS– Allied Universal
11.2023 - 05.2024
Unarmed Security Officer
Cedar Fair Parks
05.2023 - 11.2023
Quality Control Officer
Vitesco Technologies
08.2016 - 01.2021
High School Diploma - undefined
Denbigh High School
Bachelor of Science - Criminal Science
Virginia Union University