Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jon Colley

Broadband Maintenance Technician
Roanoke,VA

Summary

Adept at network troubleshooting and fostering customer satisfaction, I excelled at Glo fiber by exceeding performance metrics and streamlining installation processes. My expertise in fiber optic splicing and commitment to quality service significantly enhanced broadband systems' functionality. Trained new employees, showcasing strong leadership and technical skills. Awarded as a top 25 employee in 2024.

Professional References:

* Josh Paris

540-580-4288

* Shawn Gwyn

540-266-2562

*Edward Zarobinski

*540-230-5556

Overview

13
13
years of professional experience
1
1
Certification

Work History

Broadband Technician 2

Glofiber
Roanoke, VA
09.2021 - 02.2025
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Reduced service downtime for customers by promptly addressing reported technical concerns.
  • Streamlined work processes by collaborating with team members on complex installation projects.
  • Utilized industry equipment to analyze, identify, and resolve technical problems.
  • Ensured optimal network functionality through diligent monitoring of broadband systems and infrastructure.
  • Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
  • Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
  • Trained new employees to properly perform installations and repairs.
  • Provided customer with information and requirements for all services.
  • Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
  • Enhanced network performance for clients by conducting routine maintenance and system upgrades.
  • Coordinated with outside contractors when necessary, ensuring seamless integration between various aspects of the project scope.
  • Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Responded to service requests during and after business hours.
  • Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
  • Using OTDR, Viavi, Fiber scope, OPM, and fusion splicer to install and troubleshoot OSP.
  • Using Redlines, M4 and 3GIS to identify fiber and construction locations.
  • Lead tech of eight installers.
  • Certification of new fiber build like LCP's and DSA's.
  • Running multi count fiber to MDU's.
  • Working with network ops center to identify speed and connection issues on customer owned routers.

Technician

WCC Cable Inc
Roanoke, VA
04.2021 - 09.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Installation of Voip, Data, and video services.

Satellite Installation Technician

UniTek Global Services
12.2011 - 02.2021
  • Optimized client experiences by tailoring custom installations based on individual needs and preferences.
  • Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
  • Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
  • Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
  • Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.
  • Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Fed cables through access holes, attics and floor spaces.
  • Set up and programmed devices and educated customers on use.
  • Installed and configured new devices and system components.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Education

GED -

William Fleming High School
Roanoke, VA
05.2001 -

Skills

Network troubleshooting

Fiber optic splicing

Customer service

Cable management

Certification

NCTI

Timeline

Broadband Technician 2

Glofiber
09.2021 - 02.2025

Technician

WCC Cable Inc
04.2021 - 09.2021

Satellite Installation Technician

UniTek Global Services
12.2011 - 02.2021

GED -

William Fleming High School
05.2001 -

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Jon ColleyBroadband Maintenance Technician