Jon Hall
Salem
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware.
Overview
10
10
years of professional experience
Work History
Athletics Supervisor
Salem Parks and Recreation
Salem
07.2016 - Current
- Dedicated and results-driven Athletics Supervisor with extensive experience in managing and coordinating sports programs and activities.
- Proven track record of ensuring the smooth operation of athletic events and facilities.
- Adept at leading diverse teams, developing strategic plans, and implementing innovative programs to enhance participant experience.
- Skilled in budget management, staff training, and maintaining high standards of safety and quality.
IT Support Specialist
ALTESS
Radford
04.2024 - 12.2024
- Experienced IT Support Specialist with a strong background in IT Service Management (ITSM), specializing in ServiceNow.
- Proven ability to diagnose and resolve technical issues efficiently, ensuring minimal downtime and maximum user satisfaction.
- Skilled in managing and prioritizing support tickets, providing timely and effective solutions, and maintaining detailed documentation.
- Adept at communicating technical information to non-technical users, fostering a positive and productive support environment.
- Managed user accounts, password resets, device setup, and ticket documentation in fast-paced environments.
Cyber Systems Operations Apprentice
US Air Force
03.2020 - 10.2020
- Completed United States Air Force Cyber Systems Operations training focused on network administration, systems maintenance, system monitoring, cybersecurity procedures, CMMC compliance awareness, company security standards, user account management, and mission-critical IT support in a structured high-performance environment.
- Collaborated with team members on technical projects and repairs.
Education
Certified System Administrator
ServiceNow
09.2025 - 11.2025
Cybersecurity Certificate - Intro to Problem Solving and Programming, Intro to Computer Applications, Server Admin (Windows), Intro to Networks (Cisco), Switch, Route & Wireless (Cisco), Linux System Administration, Network Security Basics, Legal Topics Network Security, Network cabling and rack installation facilitated through virtual machine environments.
Virginia Western Community College
Cyber Systems Operations Certificate - Information Technology Fundamentals, Cyber Systems Operations Apprentice
USAF Technical Training School
Skills
- Microsoft applications
- Network Security
- System administration
- Hardware troubleshooting
- ServiceNow
- Windows shell
- Technical support
- Remote support
Timeline
Certified System Administrator
ServiceNow
09.2025 - 11.2025
IT Support Specialist
ALTESS
04.2024 - 12.2024
Cyber Systems Operations Apprentice
US Air Force
03.2020 - 10.2020
Athletics Supervisor
Salem Parks and Recreation
07.2016 - Current
Cybersecurity Certificate - Intro to Problem Solving and Programming, Intro to Computer Applications, Server Admin (Windows), Intro to Networks (Cisco), Switch, Route & Wireless (Cisco), Linux System Administration, Network Security Basics, Legal Topics Network Security, Network cabling and rack installation facilitated through virtual machine environments.
Virginia Western Community College
Cyber Systems Operations Certificate - Information Technology Fundamentals, Cyber Systems Operations Apprentice
USAF Technical Training School