Jonathan Littlepage
Newport News
Summary
Experienced IT manager with over 20 years of expertise in leading organizational technology strategy. Skilled in installation and maintenance of hardware, software, and networking updates. Successfully trains and oversees a dedicated tech team to provide efficient maintenance, troubleshooting, and IT support. Proven ability to draft comprehensive organizational policies that define standards for technology security, oversight, and use.
Overview
22
22
years of professional experience
Work History
Enterprise Manager – ARMY TRADOC G2
THREAT TEC
Hampton, VA
06.2023 - 03.2024
- Communicated with senior Army leadership as well as peer managers to remove production obstacles, obtain customer requirements, communicate progress, and ensure on time deliveries of high quality and complex technical capabilities
- Provided leadership and guidance for operations and technical strategy, architecture development, and functional evaluation of enterprise web and IT infrastructure systems
- Directed DevSecOps and Scrum Agile methodologies to direct software development and O&M tasks to ensure systems meet all the client's current and future needs working towards a rapid CI/CD software delivery capability
- Developed and manage long and short-term planning for all web-based applications
- Conducted hiring, direction, and counseling for personnel assigned to technical roles
- Developed and implement continuous learning and improvement programs to build team skills and capability
IT Manager (contract)
BURLINGTON MEDICAL
Newport News, VA
01.2023 - 03.2023
- Oversaw the IT department at Burlington Medical, enhancing system efficiency and security by implementing robust policies and procedures, as measured by a 75% reduction in stale tickets, by rigorously auditing systems and aligning IT operations with strategic business goals
- Managed IT staff by recruiting, training and coaching employees, communicating job expectations and appraise their performance
- Ensured security of data, network access and backup systems
- Preserved assets, information security and control structures
- Handled annual budget and ensure cost effectiveness
Systems Administrator – Network/IT Security
DRUCKER + FALK
Newport News, VA
06.2018 - 08.2022
- Led a team in advanced troubleshooting and security policy management, enhancing system reliability and reducing vulnerability risks by implementing robust firewall and disaster recovery protocols
- Spearheaded the development and implementation of robotic process automation, reducing repetitive tasks by 80%, and managed the migration of servers from Hyper-V to VxRail platform, significantly improving operational efficiency and network stability
- Directed the conversion of vaulted applications to SAML in Centrify/Idaptive/CyberArk Identity Service and designed VLAN groups, improving network security and resilience by updating failover/disaster policy to accommodate hybrid onsite/cloud infrastructure
- Moved intra-branch phones to VLAN to eliminate monthly MPLS expense
- Senior system administrator managing approximately 180 properties from Ohio to Florida
IT Manager
QUANTIFY IP
Kihei, HI
02.2016 - 01.2018
- Implemented advanced automation protocols to significantly reduce system recovery times, showcasing expertise in IT infrastructure optimization and resilience
- Developed a cross-functional programming support initiative across VB6, .NET, Java, and Python, significantly enhancing system functionality and user experience, demonstrating leadership in technical team management and project execution
- Engineered an interactive client dashboard for advanced data analytics, substantially improving client data insight and decision-making efficiency, reflecting strong capabilities in cloud services and data management
- Trained users on the FogBugz task management platform
- Created new relational database design using ETL to reduce report generation time
CEO / Co-Founder
ONLINK SOFTWARE DESIGN (formerly Working Solutions)
Tamuning, GU
08.2013 - 03.2015
- Directed comprehensive IT operations, supervising a diverse team of 30, including permanent IT professionals and contract personnel, to ensure seamless technology integration and operational efficiency across multiple projects
- Designed, installed, and certified the network, security, and access control systems for a new federal credit union's headquarters, total over 30 miles of cable and Guam's first LEED certified building
- Implemented corporate IT strategies, system maintenance plans, and compliance policies / procedures for investment firms, media companies, and financial institutions, achieving a significant enhancement in data protection and system reliability by deploying advanced cybersecurity measures
- Performed wireless and mesh network feasibility and location surveys, and install wireless network components
- Conducted IT Security seminars for energy and communication companies, helping improve their security with knowledge of current and rising risks, trends, and mitigation techniques
General Manager
WORKING SOLUTIONS
Hagatna, GU
02.2007 - 08.2013
- On-site and remote network/software support for small and medium-sized businesses
- Led critical IT hardware and security enhancements for small and medium-sized businesses, achieving a marked reduction in vulnerability exposure through meticulous network and physical security audits
- Created multi-tiered Service Level Agreements (SLAs) and cutting-edge video conferencing systems, resulting in enhanced customer satisfaction via customized IT solutions and improved communication infrastructure
- Designed, installed, and certified Guam's first 10Gb network, enhancing regional connectivity and data transfer speeds, as evidenced by a 30-mile cable installation
- Security and technical consultants to G4S, partnering on several large projects, including the complete redesign and installation of the physical, personnel, and IP CCTV security for the International Trade Center
- Provide formal and one-on-one training for MS Office, OS upgrades, new computer systems, and intermediate computer operation
MIS Administrator
LADERA TOWER HOTEL
Mangilao, GU
10.2005 - 02.2007
- Provide sole support and maintenance for all IT and security hardware and software in the hotel, including Microsoft Exchange, Active Directory, Windows IIS, Micros Fidelio, and all associated hardware
- Innovated an automated power billing system for the Long Term Lease Department, enhancing operational efficiency and billing accuracy
- Transformed manual backup processes into a self-sustaining, self-testing system, significantly improving data integrity and recovery processes
- Achieved a remarkable reduction in monthly IT-related external expenses to 10% of their previous level, demonstrating exceptional cost management and operational optimization
Director of IT
WHEREWOOF / WHEREWOOF PHILIPPINES
Barrigada, Parañaque, PI
12.2004 - 03.2006
- Engineered a pioneering network protocol for a long-range wireless mesh network, showcasing advanced technical innovation and strategic thinking
- Led a team of 6 RF engineers in network development, demonstrating leadership and project management skills, directly contributing to the project's success
- Innovated an algorithm revision that extended battery life in tracking devices by 2 years, reflecting a significant improvement in product sustainability and efficiency
Owner
MOBIUS SOFTWARE
North Little Rock, AR
11.2001 - 12.2004
- Developed and supported billing & tracking application for collections company
- Provided basic web design & graphics services for companies without an online presence
- Onsite PC/Server support for small businesses
Education
Bachelor of Science - IT Security
Western Governors University
Salt Lake City, UTAssociate of Applied Science - Computer Information Systems
Southeast College of Technology
Little Rock, ARSkills
MS Office/365
Sharepoint
Cisco
CMS
EnCase
Azure
Power BI
OAuth
CyberArk
VMware
Windows Server 2012-2022
Powershell
Red Hat & Ubuntu Linux
PHP
Java
Docker
Trivy
Team leadership
Active Directory
Group Policy
Exchange
NET (C#, VB, ASP)
Sonarqube
SQL
Apache
IIS
Staff development
Affiliations
National Native American Law Enforcement Association
Current Professional Certifications
- Cisco CCNA
- Cisco CCNA-CyberOps
- Cisco CCNA-Security
- CompTIA A+
- Secure Infrastructure Specialist (CSIS)
- CompTIA Linux+
- CompTIA Network+
- CompTIA Project+
- IT Operations Specialist (CIOS)
- Linux Network Professional (CLNP)
- CompTIA Security+
- Linux Professional Institute LPIC-1
- SUSE Certified Linux Administrator
- Systems Support Specialist (CSSS)
- 4011 Recognition (NSA/CNSS)
- Certified Cyber Crime Examiner (National White Collar Crime Center)
Timeline
Enterprise Manager – ARMY TRADOC G2
THREAT TEC
06.2023 - 03.2024
IT Manager (contract)
BURLINGTON MEDICAL
01.2023 - 03.2023
Systems Administrator – Network/IT Security
DRUCKER + FALK
06.2018 - 08.2022
IT Manager
QUANTIFY IP
02.2016 - 01.2018
CEO / Co-Founder
ONLINK SOFTWARE DESIGN (formerly Working Solutions)
08.2013 - 03.2015
General Manager
WORKING SOLUTIONS
02.2007 - 08.2013
MIS Administrator
LADERA TOWER HOTEL
10.2005 - 02.2007
Director of IT
WHEREWOOF / WHEREWOOF PHILIPPINES
12.2004 - 03.2006
Owner
MOBIUS SOFTWARE
11.2001 - 12.2004
Associate of Applied Science - Computer Information Systems
Southeast College of Technology
Bachelor of Science - IT Security
Western Governors University