Jonah Bell
Williamsburg
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
20
20
years of professional experience
Work History
Service Advisor
Colonial Truck and Trailer/ Tidewater Express Inc
Williamsburg
04.2024 - 04.2026
- Assisted customers with vehicle service inquiries and product recommendations.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Managed service records using company-specific software for accurate tracking.
- Handled customer complaints professionally, ensuring a positive service experience.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
Route Sales Representative
D.L Bell Tools Inc/ Snap-on Tools Franchise
Hampton
01.2006 - 08.2021
- Managed daily route planning for efficient delivery of tools and equipment.
- Built strong relationships with customers to ensure satisfaction and repeat business.
- Conducted product demonstrations to showcase tool features and benefits.
- Maintained accurate inventory records and restocked supplies as needed.
- Resolved customer inquiries and issues promptly to enhance service quality.
- Collaborated with team members to streamline delivery processes and improve efficiency.
- Implemented safety protocols during deliveries to ensure compliance with regulations.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Delivered product to customers in a safe and courteous manner.
- Responded quickly to customer inquiries regarding products or services.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Planned and organized routes within territory to maximize efficiency and time.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Maintained accurate records of all deliveries and pickups.
- Utilized effective problem solving skills when resolving customer issues.
- Organized deliveries according to customer needs.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Cross-sold additional products to customers depending upon merchandise needs.
- Developed and implemented strategies to increase sales volume.
- Participated in promotional activities such as special events, trade shows.
- Assisted with unloading incoming shipments from vendors.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Collected money, provided change and recorded transactions on receipts.
- Informed regular customers of new products or services and price changes.
- Kept accurate logs of all deliveries and trips.
Education
General Education Diploma
Williamsburg, VASkills
- Customer relationship management
- Service record management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Data entry
- Records management
- Team player mentality
- Multitasking and organization
- Listening skills
- Goal-oriented mindset
- Documentation and reporting
- Service scheduling
- Strong work ethic
- Work order interpretation
- Point-of-sale system
- Customer retention
Timeline
Service Advisor
Colonial Truck and Trailer/ Tidewater Express Inc
04.2024 - 04.2026
Route Sales Representative
D.L Bell Tools Inc/ Snap-on Tools Franchise
01.2006 - 08.2021
General Education Diploma