Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonatan L

Arlington

Summary

Dynamic customer service professional with a proven track record at Gap Inc, enhancing customer satisfaction through strategic problem-solving and effective communication. Skilled in inventory management and team motivation, I consistently exceeded sales targets while fostering strong relationships with clients and colleagues. Adaptable and detail-oriented, I thrive in fast-paced environments.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Qualified [Desired Position] with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Overview

3
3
years of professional experience

Work History

Associate-

Gap Inc
08.2024 - 06.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Seasonal Worker

Target
03.2024 - 07.2024
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.

Cashier Team Lead

Burlington Coat Factory Warehouse
01.2022 - 03.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Monitored areas for security issues and safety hazards.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Washington Liberty High School
Arlington, VA
06-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Multitasking proficiency
  • Customer engagement
  • Store operations
  • Scheduling and timekeeping
  • Employee coaching
  • Team motivation
  • Sales strategy development
  • Employee scheduling
  • Merchandise display
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Team cooperation

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Associate-

Gap Inc
08.2024 - 06.2025

Seasonal Worker

Target
03.2024 - 07.2024

Cashier Team Lead

Burlington Coat Factory Warehouse
01.2022 - 03.2024

High School Diploma -

Washington Liberty High School
Jonatan L