Jonathan Butler
Virginia Beach
Summary
Professional with over fifteen years of customer service experience, dedicated to building lasting customer satisfaction through high-quality service and dependable support. Skilled in industry best practices, problem resolution, and service optimization. Brings more than ten years of graphic design experience and holds an active insurance license in forty-four states. Actively seeking a long-term position with full-time or part-time hours and stable growth opportunities.
Overview
19
19
years of professional experience
Work History
Personal Care Assistant
Home Advantage Homecare
Virginia Beach
08.2025 - Current
- Assisted clients in selecting homecare services tailored to their needs.
- Maintained accurate records of client interactions and service modifications.
Freelance Graphic Designer
Self-employed
06.2010 - Current
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
- Provided expert advice on color schemes, typography, and layout choices to optimize visual impact in various projects.
Customer Service Representative
Foundever
05.2023 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Billing Calls - Insurance Calls
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Stocker Associate, Retail
JOANN Fabric
12.2018 - 01.2019
- Performed inventory control, such as counting, and stocking merchandise.
- I became an on-call associate
Customer Service Associate, Retail
JCPenney
08.2010 - 05.2012
- I provide good understanding of the tasks, responsibilities and skills involved in customer service work
- Although customer service jobs vary according to sector, company and level of the position the fundamental job requirements remain constant.
Sales Manager, Retail
Shoe Time
06.2007 - 01.2008
- This position qualification consisted of people management, people skills, and customer service/sales
- The position started as a Sales Associate, and I advanced to Manager
- The only reason I left was plans to move to Texas.
Education
Associate of Science - Graphic Design
Full Sail University
Winter Park, FL09.2019
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2007
Skills
Layout Design
Logo Design
Customer Education
Technical Support
Computer Proficiency
Critical Thinking
Active Listening
Problem-solving abilities
Customer Service
Timeline
Personal Care Assistant
Home Advantage Homecare
08.2025 - Current
Customer Service Representative
Foundever
05.2023 - 02.2024
Stocker Associate, Retail
JOANN Fabric
12.2018 - 01.2019
Customer Service Associate, Retail
JCPenney
08.2010 - 05.2012
Freelance Graphic Designer
Self-employed
06.2010 - Current
Sales Manager, Retail
Shoe Time
06.2007 - 01.2008
Associate of Science - Graphic Design
Full Sail University
High School Diploma -
Matthew Fontaine Maury High School