Jonathan Detres Vega
Newport News
Summary
Tech-savvy professional with advanced training and experience in GCCS Maritime and Joint system engineering services to include troubleshooting and documentation of issues and implementing solutions for C4I and C2 systems and components. Delivers above-average results to delight customers and drive internal enhancements. Motivated self-starter consistently meets deadlines and succeeds in high-pressure environments. Diligent College Student focused on Information Technology with a concentration in Computer Sciences and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator Tier V
Kupono Consulting Services
04.2024 - Current
- Orchestrated integration and communication of software upgrades.
- Detailed upcoming software upgrades and system sprints to team members.
- Configured and tested GCCS Agile client and Windows Server operating systems with roles features.
- Contributed to development, administration and testing of GCCS 6.1 baseline updates.
- Delivered Tier 2 through Tier 5 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to RHEL or Windows operating systems.
- Support the day-to-day management, operation, maintenance and administration of communications and GCCS IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service.
- Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance
- Monitor a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
- Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
- Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer’s manuals (and/or government technical orders, as applicable)
- Perform unscheduled maintenance when equipment repairs and/or service restoration is required
- Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services
- Configuring, optimizing, fine-tuning, and monitoring operating system software and hardware
- Performing system backups and recovery
- Troubleshoot until the source of the condition, degradation or outage is identified and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability.
- Design, write, modify and implement software programs/applications.
- Provide Tier V technical support.
- Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.
- Manage and administer user accounts, profiles and access.
- Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.
- Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.
- Provide technical assistance for assigned projects.
- Provide desktop, server and software application integration support.
- Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems.
- Collaborating with contractor and government personnel to plan OCONUS trips and stay apprised of Theater issues.
- Assisting with the design and analysis of user needs and associated hardware and software recommendations.
- Performing system support for remote users to identify and resolve hardware, software, and communication issues, document solutions, and develop recommendations to reduce the frequency of repairs.
- Responding to system outages to ensure issues are resolved per contract requirements
- Providing maintenance support for system / equipment issues.
- Other Duties as Required
GCCS- Operator /Linux System Administrator
Knight Federal
04.2023 - Current
- Maintained minimum organizational performance threshold for Linux server-based operations.
- Monitored network performance to determine adjustments needed.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Consulted users to determine areas in need of improvement.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Analyzed equipment performance records to determine need for repair or replacement.
Tier II C4i Service Consultant
Universal Consulting Solutions
04.2019 - 04.2022
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Tested, maintained and monitored computer programs and systems.
- Conferred with clients regarding information processing or computation needs.
- Provide daily task level updates to project/program manager
- Independently researched and applied the logic required to effectively manage patching and vulnerability remediation using Nessus vulnerability scanning tools.
- Performed OS system installation, configuration and routine maintenance , encompassing Windows several data system environments 2019, Windows, Linux (e.g., RHEL), and VMware.
- Performed effective collaboration with departmental teams and clients to provide operational system recommendations and ensure compliance with established policies and procedures.
- Involved in system compliance responsibilities such as STIG Checklists
- Experience in a plethora of DOD C4i data systems IT customer service including 3 years of BMC Remedy ITSM ticketing system service management tool. Accomplishment in trouble ticket platform service support of (3,895) trouble tickets over the course of 3 years. Proven history of fostering planning to meet team, individual and management objective, to include training 12 analysts
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Security (DOD IAT II)
- Subject matter expert with Common Operational Picture (COP) Synchronization Tools (CST) and Integrated Imagery and Intelligence (I3) applications
- Experience with ADSI or JRE TADIL link 16 system
- Experience in GCCS system administration; systems integration, network administration and configuration, installation, and overall experience in operating and integrating new system applications
- Familiarity GCCS-M 3X through 41 Group Level baselines, GCCS-M 41 Force Level baselines and Virtualized environments (VMware)
- Familiar with audits and pre-deployment system checkouts of GCCS-M in support of a readiness posture
- Experience providing ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting the GCCS-M systems during post-installation procedures and turnover schedule
- Experience with RHEL (Linux) and Virtualized environments (VMware) Network switching and routing technologies
- Serial I/O and multiplexer technologies
Certification
- Security+ CE DOD IAT Level II, CompTIA - 2023 / Code:02450XDYNJ44QWCB Http://verify.CompTIA.org
Affiliations
Honorable discharge 14 years active duty Navy service.
Additional Information
- Current Active Secret Clearance
Timeline
Systems Administrator Tier V
Kupono Consulting Services
04.2024 - Current
GCCS- Operator /Linux System Administrator
Knight Federal
04.2023 - Current
Tier II C4i Service Consultant
Universal Consulting Solutions
04.2019 - 04.2022
Bachelor of Arts - Information Technology
Southern New Hampshire University
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