Jonathan Furnia
Ruther Glen
Summary
Dynamic management and lending professional with over 10 years of experience. Proven track record in fostering and inspiring diverse teams. Highly skilled in establishing and attaining strategic objectives. Adept at nurturing a company culture that encourages open communication, employee input, and innovations that drive organizational growth, complemented by extensive expertise in both front-of-house and back-of-house operations. Demonstrated ability to reduce costs, promote business expansion, and support customers in achieving their personal and financial objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
PNC Bank
10.2023 - Current
- Manages priorities through planning and execution to drive all aspects of branch performance
- Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being
- Leads and influences the agenda of a broad range of eco-system partners
- Accountable for risk management and compliance in a complex business environment
- Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
- Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty
- Drives business banking results primarily through business development and community involvement activities
- Coaches to consultative selling to drive results and enable customer financial well-being
- Leads effective problem resolution, making banking easy for customers
- Responsible for acquiring and retaining talent through effective onboarding, coaching and development
- Manages operational, human capital, reputational and business risk
- Ensures compliance with regulatory guidelines and adherence to established policies and procedures
- Managing Risk while assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support the Risk Management Framework
- Drives sales teams to build a strong pipeline of prospects and clients
- Drives branch manager participation within the region and coaches to sales performance and results
General Manager in Training
DriveTime Automotive Group
05.2023 - 10.2023
- Provide guidance and strategic planning for the dealership concerning sales goals
- Achieve sales volume and profitability objectives utilizing all sales channels in a continually changing environment
- Implement and execute all company-wide marketing initiatives to maximize their impact and to help meet or exceed sales goals
- Train and develop employees to advance through a career path
- Identify referral source prospects for the dealership, create a strategy to develop relationships with prospects, and monitor and maintain positive referral source relationships
- Conduct sales meetings to motivate and share successful selling techniques and skills
- Develop and enhance customer relationships by establishing, promoting, and maintaining excellent customer service with sales operations
Insurance Sales Agent
Symmetry Financial Group
09.2022 - 10.2023
- Monitored customer accounts, updating payment and shipping details in company system
- Adapted to and remained flexible in changing, fast-paced work environment
- Generated leads and maintained lists of prospective customers
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Worked with management teams to develop annual sales plans, goals and targets
- Trained newly hired sales team members regarding company procedures and standards
- Developed and maintained strong customer relationships and networks within designated sales territory
- Scheduled sales presentations to promote company programs and educate clients on offerings
- Tracked sales numbers and issued progress reports to executives for review
- Developed strong relationships with clients to grow business networks
- Responded promptly to customer queries to increase overall satisfaction
- Used knowledge of company products and services to recommend solutions to customers
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Entered customer transaction information into company databases
- Trained new employees on company policies and strong sales techniques
Community Banker/ Vice President
Carter Bank and Trust
05.2021 - 08.2022
- Facilitate loan and deposit operations by collaborating with appropriate departments and effectively communicating with customers to manage accounts
- Ensure bank operations are compliant with regulations by adhering to all internal policies and expectations to pass audits
- Achieve performance-based goals and expectations by utilizing customer feedback and metrics to increase customer satisfaction
- Utilize extensive industry knowledge to offer appropriate service, manage high-volume of activity, and appropriately refer customers to partners, retaining customers
- Responsible for meeting defined expectations, pipeline management, and achieving performance goals in all areas of responsibility
- Perform in high volume, time sensitive tasks which may include research and problem solving to provide a high- level of customer service and minimize risk to both the organization and for the customer
- Make outside sales calls, networking or community events, as well as, meet with clients at various branch locations
- Owned strategy development and execution to overcome obstacles and exceed goals
- Represented business unit at external customer meetings and internal company functions, aiding business development
Branch Manager/ Assistant Vice President
Carter Bank and Trust
10.2020 - 05.2021
- Enhanced community relations by developing outreach programs that increased the opening of new client accounts
- Increased staff experience by fostering training and development programs to increase employee retention/raise customer satisfaction
- Promoted internal compliance and procedures by overseeing operations, managing employees
- Developed plans of action by evaluating branch performance, meeting internally set goals and objectives
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans
- Reviewed collection reports determining status of collections and amount of outstanding balances
Branch Manager
OneMain
09.2019 - 07.2020
- Coached team-members by providing actionable feedback, empowering employee growth
- Managed collection activities and communicated effectively with customers regarding past-due accounts
- Strategized and planned for branch development by coordinating community partners to ensure the generation of new business
- Addressed issues and problems creatively, incorporating appropriate departments to increase customer reports of positive experiences
Senior Loan Officer
OneMain
05.2017 - 09.2019
- Developed business for full cycle sales of loan and credit-related products, expanding loan and credit related business
- Guided customers to financial goals by presenting information, increasing awareness of available products to aid clients
- Increased department performance by expanding loan and credit related business to bring in 4.5 million dollars over two years of new money
Manager
Liberty Center
01.2015 - 11.2016
- Monitored all building daily operations to include opening procedures, daily check of numbers from previous day, ensure proper work is completed by employees in all areas of building
- Oversaw all inventory for all facets of business to include the restaurant, bar, comedy club, and entertainment center
- Spearheaded the booking of talent and contract negotiations that resulted in the increase of business and sales
- Acknowledged for creating new and alternative ideas to consistently deliver business results
- Supervised and executed daily maintenance of the building
- Responsible for nightly audits and bookkeeping, as well as, monitoring expenditures and ensure budget requests comply
- Oversaw hiring and training of new staff on guest services expectations, safety procedures, proper food handling, protocol, and laws
- Developed and implemented marketing for center including social media, email blasts, and website maintenance
- Generated business relationships and executed community promotions to include mail, radio advertising, giveaways, and newspaper articles
Project Manager
Hand Construction
01.2014 - 01.2015
- Lead Project Supervisor responsible for ensuring completion on schedule
- In charge of contracts, bids/budgets, and managing all Sub-Contractors on site
- Maintained up to date inventory of all onsite materials
- Scheduled all inspections and plan submissions following city guidelines
- Submitted daily reports in detail on evolvement of project
- Assisted in general labor to complete project on schedule
Education
High school diploma -
Massaponax High School
Fredericksburg, VA05.2006
Skills
- Multi unit Manager
- Account Management
- Loan Origination
- Training & Development
- Sales
- Banking
- Document review
- Pricing
- Time management
- Management
- Office Management
- Microsoft Office Suite
- Credit-Related Services
- Communication
- Project Tracking
- Scheduling
- Metrics and Analytics
- Marketing
- Business Development
- Loan Officer
- Staff training
- Employee Evaluation
Certification
- Intuit Bookkeeping Basics, Present
- Certified Notary Public
Awards
- Player coach for Branch Manager sales performance and participation, 2025
- PNC ILEAD award winner 2024, 5x ILEAD nomination
- Adaptability Award, 06/01/21, Most adaptable employee for Carter bank & Trust
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Branch Manager
PNC Bank
10.2023 - Current
General Manager in Training
DriveTime Automotive Group
05.2023 - 10.2023
Insurance Sales Agent
Symmetry Financial Group
09.2022 - 10.2023
Community Banker/ Vice President
Carter Bank and Trust
05.2021 - 08.2022
Branch Manager/ Assistant Vice President
Carter Bank and Trust
10.2020 - 05.2021
Branch Manager
OneMain
09.2019 - 07.2020
Senior Loan Officer
OneMain
05.2017 - 09.2019
Manager
Liberty Center
01.2015 - 11.2016
Project Manager
Hand Construction
01.2014 - 01.2015
High school diploma -
Massaponax High School
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