Jonathan Gemoets
Christiansburg
Summary
Proactive Trainer with extensive experience in mentoring new hires, coaching employees, and evaluating training effectiveness. Demonstrated success in collaborating with stakeholders to improve training processes and curricula. Strong skills in analytical thinking, clear communication, and creative problem-solving, offering leadership and subject matter expertise.
Overview
14
14
years of professional experience
Work History
Trainer
Dish
08.2014 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with multiple business units and stake holders to improve training processes and curricula
- Completed multiple projects with minimal supervision, such as scheduling tech and new hire classes, compiling performance data from classes, and creating Boost Mobile kiosks in Hilliard, El Paso, and Phoenix call centers
National QA
Dish
03.2012 - 08.2014
- Analyzed calls and provided insights into strengths and opportunities for O&O and OS agents.
- Assisted with agent development for low-performing agents in our call center by partnering with Coaches.
- Identified trends and provided feedback on how to improve the business based on findings.
OJT
Dish
06.2010 - 03.2012
- Taught New Hires how to take calls though hands-on approach and guidance
- Provided face-to-face feedback to various personality types and adapted feedback based on each personality type
- Promoted teamwork among peers to complete assignments or projects
Education
Bachelor of Science - Psychology
Radord Univeristy
05.2010
High School Diploma -
Gloucester High School
06.2005
Skills
- Analytical
- Self-Motivated
- Multitasking
- Energy
- Leadership
- Public Speaking
- Creative Problem-Solving
- Clear Communication (verbal/written)
- Subject matter expertise
- Decision-Making
Timeline
Trainer
Dish
08.2014 - Current
National QA
Dish
03.2012 - 08.2014
OJT
Dish
06.2010 - 03.2012
Bachelor of Science - Psychology
Radord Univeristy
High School Diploma -
Gloucester High School
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