JONATHAN KUETE
Richmond
Summary
Senior client-facing relationship manager with 7+ years of experience managing and growing portfolios of Small-Medium size Business and mid-market clients. Proven track record of driving spend growth, retention, and long-term value through consultative selling, spend analysis, and cross-functional partnership. Experienced trusted advisors to executives and stakeholders, with strong CRM discipline, data-driven decision making, and portfolio risk management.
Overview
9
9
years of professional experience
Work History
Senior Lead Account Executive
Homes.com
Richmond
01.2024 - Current
- Manage a portfolio of 50-75 SMB and mid-market clients, maintaining 95%+ retention through proactive relationship management and timely issue resolution.
- Drive 20-30% year-over-year account growth by analyzing client spend, digital usage trends, and performance data to identify expansion opportunities.
- Serve as a trusted advisor to business owners and senior stakeholders, conducting quarterly business reviews focused on ROI, optimization, and long-term growth.
- Partner cross-functionally with product, marketing, operations, and support teams to deliver seamless client experiences and mitigate portfolio risk.
- Maintain 100% CRM accuracy in Salesforce across client activity, pipeline, renewals, and closed opportunities.
Business Development Manager
Novodek
Charlotte
08.2021 - 12.2023
- Owned and expanded a portfolio of strategic technology clients, contributing to a 38% YoY increase in new and expansion revenue.
- Negotiated pricing, incentives, and multi-year contracts valued at $150K-$600K annually, while ensuring compliance with internal policies and controls.
- Analyzed customer spend and operational workflows to identify opportunities for increased adoption and wallet share.
- Acted as a subject matter expert for assigned accounts, advising on digital solutions and process improvements.
- Collaborated with Legal, Compliance, Product, and Operations teams to ensure accurate proposal development and contract execution.
Business Development Executive
Transportation Insight
Hickory
06.2019 - 07.2021
- Supported and developed relationships with 20-30 active shipper accounts at a time, contributing to $150K-$600K average annual deal sizes.
- Analyzed customer transportation spend and purchasing behavior to identify cost-saving and optimization opportunities.
- Partnered across sales, operations, and carrier management teams to ensure successful onboarding and ongoing account support.
- Maintained Salesforce CRM for pipeline management, forecasting, and performance reporting.
Sales Consultant
Mitsubishi Motors
Charlotte
01.2017 - 05.2019
- Delivered consultative, end-to-end sales experiences, ranking Top 3 in sales across multiple consecutive quarters.
- Built long-term customer relationships that generated repeat business and referrals.
Education
Bachelor of Science - Business Management
University of North Carolina at Greensboro
Skills
- Portfolio Management
- Client Retention & Growth
- Business Spend Analysis
- Commercial & Small Business Cards
- AP & Purchasing Processes
- Consultative & Insight-Based Selling
- Quarterly Business Reviews (QBRs)
- Vendor Match & Spend Enablement
- Risk Management
- Cross-Functional Collaboration
- Executive Relationship Management
- CRM (Salesforce)
- Pipeline & Forecasting
- Process & Project Management
- Salesforce
- Microsoft Office
- Google Workspace
- Portfolio & Risk Management
- Data Analysis & Reporting
Additional Information
Salesforce, Microsoft Office, Google Workspace, Portfolio & Risk Management, Data Analysis & Reporting, Fluent in French, Authorized to work in the U.S.
Timeline
Senior Lead Account Executive
Homes.com
01.2024 - Current
Business Development Manager
Novodek
08.2021 - 12.2023
Business Development Executive
Transportation Insight
06.2019 - 07.2021
Sales Consultant
Mitsubishi Motors
01.2017 - 05.2019
Bachelor of Science - Business Management
University of North Carolina at Greensboro