Jonathan Lawson
Coeburn,VA
Summary
Active and results-driven Front End Supervisor with experience in leading fulfillment operations, coordinating deliveries, and ensuring safety compliance within a retail environment. Proven ability to manage teams effectively while driving operational excellence and enhancing customer satisfaction. Skilled in assigning tasks, monitoring performance metrics, and implementing continuous improvement initiatives to optimize workflow efficiency. Adept at fostering a positive team atmosphere that prioritizes safety and exceptional service delivery. Committed to maintaining high standards of operational performance while meeting customer demands efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Lowe’s
01.2023 - Current
- The Delivery Coordinator is pivotal role in ensuring that Lowe’s delivers products efficiently while maintaining high levels of customer satisfaction through effective communication and coordination efforts
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
Front End Supervisor
Lowe’s
06.2024 - Current
- Responsible for crucial role in enhancing customer satisfaction through effective team management, operational oversight, safety compliance, employee development, and financial transaction management at Lowe’s stores
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, and disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Lead Fulfillment
Lowe’s
02.2022 - Current
- Responsible for overseeing the fulfillment process, ensuring that customer orders are picked, checked, and ready for pickup or delivery
- This role emphasizes quality customer service, safety, and effective team management, while also engaging with customers to assist them in finding merchandise
- The Fulfillment Lead plays a crucial role in coaching and supporting Fulfillment Associates to meet customer needs efficiently
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Lowe’s
03.2021 - Current
- Strong communication skills for interacting with diverse customers and addressing their needs
- Ensuring accurate scanning of items and correct handling of money is critical
- Juggle multiple tasks simultaneously, especially during busy periods
- Collaborating with associates to maintain an efficient workflow within the store
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Administration and Business Development
Purdue Global University
Lafayette, IN12.2024
Associate of Applied Science - General Studies
Mountain Empire Community College
Big Stone Gap, VA 05.2021
Skills
- Team Leadership
- Fulfillment Operations Management
- Delivery Coordination
- Safety Compliance and Training
- Customer Service Excellence
- Performance Monitoring and Improvement
- Inventory Management
- Operational Efficiency
Certification
HAZMAT
Volunteer Firefighter
Safety Coordinator
Fork Lift Equipment Operator
Timeline
Front End Supervisor
Lowe’s
06.2024 - Current
Delivery Coordinator
Lowe’s
01.2023 - Current
Lead Fulfillment
Lowe’s
02.2022 - Current
Cashier
Lowe’s
03.2021 - Current
Bachelor of Science - Business Administration and Business Development
Purdue Global University
Associate of Applied Science - General Studies
Mountain Empire Community College
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