Summary
Overview
Work History
Education
Skills
Timeline
RELEVANT COURSEWORK
Generic

Jonathan Lee

Gainesville

Summary

Virtual Services Customer Representative with 4 years of experience in enhancing student engagement and resolving complex issues through effective communication and teamwork. Skilled in Microsoft Excel, organization, and problem-solving, demonstrating a resourceful and dedicated approach to improving operations. Committed to leveraging strong detail orientation and advanced communication skills to support dynamic team environments and drive innovative solutions.

Overview

4
4
years of professional experience

Work History

Virtual Services Customer Representative

George Mason University - Enrollment Management
08.2024 - Current
  • Support students virtually, enhancing engagement and ensuring prompt inquiry responses.
  • Collaborate with departments to resolve student issues ensuring timely follow-up and resolution
  • Maintain accurate student records ensuring compliance with university policies

CHIROPRATIC ASSISTANT

Active Family Wellness
02.2023 - 08.2023
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Utilized Microsoft Excel to maintain patient information and keep invoices of services that were given.
  • Presented weekly and quarterly reports on a weekly basis to corporate about the company sales.

FRONT DESK RECEPTIONIST

Trinity Wellness Center
08.2021 - 10.2021
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.

SALES ASSOCIATE

Five Below
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Science - Business, Management Information Systems

George Mason University
Fairfax, VA
12.2025

Skills

  • Teamwork
  • Problem Solving
  • Detail-Oriented
  • Microsoft Excel
  • Organization
  • Computer Skills
  • Communication Skills
  • Presentation Skills

Timeline

Virtual Services Customer Representative

George Mason University - Enrollment Management
08.2024 - Current

CHIROPRATIC ASSISTANT

Active Family Wellness
02.2023 - 08.2023

FRONT DESK RECEPTIONIST

Trinity Wellness Center
08.2021 - 10.2021

SALES ASSOCIATE

Five Below
05.2021 - 08.2021

Bachelor of Science - Business, Management Information Systems

George Mason University

RELEVANT COURSEWORK

  • Business Analytics I
  • Database Management Systems

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Jonathan Lee