Jonathan Santiago Menjivar
Dale City,VA
Summary
Customer-oriented and self-motivated professional with extensive experience in problem solving and communication. Ambitious and eager to join a people-oriented organization in a position where I can grow personally and professionally. Works well in fast-paced environments and adapts well to change. Strong organizational skills and attention to detail. Ability to work independently with little direct supervision. Enjoys expanding knowledge in fields of technology and healthcare to include different programs and databases.
Overview
8
8
years of professional experience
Work History
Service Advisor
Lindsay Chevrolet
10.2023 - Current
- Greeted customers and identified vehicle service needs
- Explained recommended services and provided cost/time estimates
- Managed repair approvals and communicated updates to customers
- Coordinated warranty repairs and ensured compliance with guidelines
- Scheduled appointments and followed up post-service
- Verified repair quality before returning vehicles to customers
- Maintained knowledge of services, parts, and repair processes
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Clinical Technician
INOVA Health Systems
04.2022 - 10.2023
- The Clinical Technician assists in the delivery of direct patient care under the supervision of the Registered Nurse
- Communicates and collaborates with care team members to implement the plan of care to meet individualized and developmental patient care outcomes
- Utilizes information to continuously improve patient care and practice to enhance outcomes
- Partners with Registered Nurse to create a professional development plan to provide employee with the necessary skills to deliver up-to-date patient care
- 12 hr shifts
Covid-19 Healthcare Consultant
Fairfax County Health Department
04.2021 - 04.2022
- Conduct research and provide vital health-related information via telephone and e-mail to members of the community to maximize accessibility.
- Coordinate and schedule meetings and appointments for ESL community members to ensure their safety and understanding of processes and protocols around COVID-19.
- Organize and assist in completion of physical and electronic patient files
- Zendesk support tickets tier 1, tier 2, escalations team (English/Spanish)
Asst. Project Manager & Estimator
Innovation Mechanical Inc.
04.2020 - 01.2021
- Supported daily jobsite activities, including documentation, scheduling, and coordination
- Assisted with material orders, inspections, and quality control efforts
- Maintained project records such as RFIs, submittals, and daily reports
- Participated in safety meetings and followed site safety protocols
- Collaborated with subcontractors, vendors, and internal teams
- Developed skills in communication, organization, and problem-solving
Service Advisor
Sheehy Subaru Dealership
08.2017 - 04.2020
- Greeted customers and identified vehicle service needs
- Explained recommended services and provided cost/time estimates
- Managed repair approvals and communicated updates to customers
- Coordinated warranty repairs and ensured compliance with guidelines
- Scheduled appointments and followed up post-service
- Verified repair quality before returning vehicles to customers
- Maintained knowledge of services, parts, and repair processes
- Ensured a positive customer experience through clear communication
Education
High School Diploma -
FREEDOM HIGH SCHOOL
Woodbridge, VA06.2015
Skills
- Proficient in MS Suite, Zendesk CRM, Reynolds CRM, Ignite CRM, Corecon Technologies
- Great teamwork, Positive attitude and the passion for developing strong relationships
- Customer service
- Multitasking and organization
- Attention to detail
- Strong work ethic
- Listening skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Lindsay Chevrolet
10.2023 - Current
Clinical Technician
INOVA Health Systems
04.2022 - 10.2023
Covid-19 Healthcare Consultant
Fairfax County Health Department
04.2021 - 04.2022
Asst. Project Manager & Estimator
Innovation Mechanical Inc.
04.2020 - 01.2021
Service Advisor
Sheehy Subaru Dealership
08.2017 - 04.2020
High School Diploma -
FREEDOM HIGH SCHOOL
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