Jonathan Swope
Midlothian
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Director of Golf Instruction
Dogwood Trace Golf Course
Petersburg
01.2020 - Current
- Assisted in creating a safe learning environment that promotes student engagement and collaboration.
- Planned programs of events or schedules of activities.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Conducted evaluations of teaching methods and techniques used by instructors.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Assigned tasks and work hours to staff.
- Managed the day-to-day operations of the golf instruction staff.
- Created, planned and conducted instructional clinics for the junior golf program.
- Researched new teaching methods or technologies that could be beneficial to students.
- Resolved customer complaints regarding worker performance or services rendered.
- Developed, implemented and maintained golf instruction programs for all levels of golfers.
- Oversaw budgeting for instruction services including tracking revenue and expenses related to instruction activities.
- Delegated work to staff, setting priorities and goals.
- Provided individual, private lessons to members and guests.
- Organized and supervised group events such as tournaments and outings.
- Analyzed players' swings using video analysis software to help identify areas of improvement.
- Assessed student performance and provided feedback to improve their game.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Assistant Golf Professional
Dogwood Trace Golf Course
Petersburg
03.2013 - Current
- Created lesson plans for individual and group lessons.
- Improved motivation of younger team members and boosted competition results.
- Assisted with the organization and execution of golf tournaments and events.
- Managed program budget, checking funds remaining, spending and money raised.
- Provided support during special events held at the facility.
- Monitored play on the course to ensure safety protocols were followed.
- Managed tee time reservations and handled customer inquiries.
- Developed marketing strategies to increase membership base.
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Maintained accurate records of inventory, sales, and financial transactions.
- Responsible for ordering supplies needed for operations.
- Inspected course conditions regularly to make sure it meets standards set by governing bodies.
- Enforced rules of play while providing guidance to players regarding etiquette.
- Organized and facilitated junior golf clinics and camps.
- Resolved conflicts between players or staff when necessary.
- Oversaw staff scheduling and payroll management.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Pro Shop Attendant
The First Tee of Chesterfield
Chesterfield
07.2010 - 03.2015
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Addressed customer complaints or referred them to management as needed.
- Greeted customers and provided excellent customer service.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Maintained a clean work area by sweeping floors, dusting shelves, taking out garbage.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Processed sales transactions through cash registers quickly and accurately.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Golf Cart Attendant
The First Tee of Chesterfield
Chesterfield
07.2005 - 06.2010
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Greeted customers and answered questions regarding golf cart rental policies.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved any conflicts between customers in a professional manner.
- Assisted guests with loading and unloading golf clubs and personal items.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Provided basic operational instructions to guests unfamiliar with golf cart usage.
- Operated golf cart washing station, ensuring carts were clean and presentable.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06-2010
Some College (No Degree) - Kinesiology
Virginia State University
Petersburg, VASkills
- Golf instruction
- Video analysis
- Program development
- Customer service
- Event coordination
- Budget management
- Staff management
- Conflict resolution
- Communication skills
- Problem solving
- Operational efficiency
- Tournament operations management
- Putting instruction
- Multitasking Abilities
- Public relations
- Professionalism
- Public speaking
- Adaptive golf coaching
- Analytical thinking
- Staff training and development
- Staff supervision
- Professional demeanor
- Coaching and mentoring
Affiliations
- Musician
- Member of Church Fellowships
- Avid Golfer
- Golf Coach
- Movie Lover
Accomplishments
- 2007 Bobby Bowers Memorial Champion
- Selected for The First Tee National Academy in 2007 & 2008
- Participated in The Walmart First Tee Open at Pebble Beach in 2007 & 2008
- Captain of Thomas Dale High School Golf Team from 2006-2010
- 2011 NCAA Division II National Champion
Timeline
Director of Golf Instruction
Dogwood Trace Golf Course
01.2020 - Current
Assistant Golf Professional
Dogwood Trace Golf Course
03.2013 - Current
Pro Shop Attendant
The First Tee of Chesterfield
07.2010 - 03.2015
Golf Cart Attendant
The First Tee of Chesterfield
07.2005 - 06.2010
High School Diploma -
Thomas Dale High School
Some College (No Degree) - Kinesiology
Virginia State University
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