Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonta'nae Robinson

Alexandria

Summary

Dynamic Client Ambassador with a proven track record at AMFM, excelling in customer engagement and crisis management. Adept at enhancing client satisfaction through effective problem-solving and multitasking. Recognized for maintaining meticulous records and fostering strong relationships, ensuring a seamless experience for clients while promoting brand loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Ambassador

AMFM
10.2023 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Residential Supervisor

AMFM
10.2023 - Current
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.

Client Service Representative

UVA Health
08.2020 - 10.2023
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Education

GED -

Fairfax Community Center
Fairfax, VA
11-2006

Skills

  • Customer engagement
  • Team management
  • Product knowledge
  • Brand awareness
  • Problem-solving
  • Customer service
  • Multitasking Abilities
  • Decision-making
  • Excellent communication
  • Data entry
  • Task prioritization
  • Business correspondence
  • Crisis management

Certification

CPI Training - 2025 to Current

CRP Certification - 2025 to Current

Timeline

Client Ambassador

AMFM
10.2023 - Current

Residential Supervisor

AMFM
10.2023 - Current

Client Service Representative

UVA Health
08.2020 - 10.2023

GED -

Fairfax Community Center

Similar Profiles

CREATE PROFILE
Jonta'nae Robinson