Jordan Alexander
Henrico
Summary
Adaptable and reliable professional with strong communication skills and experience supporting efficient team operations. Known for collaborating effectively, resolving issues quickly, and maintaining high-quality work in fast-paced environments. Committed to continuous learning and contributing positively to team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Dunkin Donuts
08.2023 - Current
- Delivered friendly and efficient customer service in a fast-paced environment
- Prepared and packaged food orders accurately and in a timely manner
- Operated the cash register, processed payments, and handled cash transactions responsibly
- Worked multiple stations to ensure smooth workflow and consistent production
- Helped maintain a clean, organized workspace and upheld company service standards
- Assisted with inventory counts, restocking, and merchandise organization
- Trained and supported new team members, explaining procedures and safety guidelines clearly
- Adapted quickly to shifting demands and maintained high performance during peak hours
Team Member
Chick-Fil-A Restaurant
01.2024 - 11.2025
- Delivered high-quality customer service in fast-paced environment.
- Assisted in training new team members on operational procedures and customer service protocols.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved customer complaints promptly, improving overall satisfaction ratings in store feedback surveys.
- Implemented inventory management practices to reduce waste and streamline supply orders.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Amazon
06.2025 - 08.2025
- Achieved high order accuracy by efficiently picking and packing customer orders.
- Tracked inventory using handheld scanners, updating product locations in real time.
- Surpassed productivity targets while maintaining quality and safety standards consistently.
- Lifted and organized packages up to 50 lbs, optimizing workflow efficiency.
- Maintained a clean work area, adhering strictly to safety protocols.
- Identified and reported damaged products to leadership for corrective action.
Lifeguard
Water Country USA
07.2020 - 09.2023
- Ensured guest safety by enforcing pool rules and water regulations consistently.
- Minimized incidents through vigilant monitoring and warnings of unsafe behaviors.
- Swiftly addressed safety concerns, demonstrating strong awareness and decision-making.
- Promoted a positive environment through clear communication with guests and team.
- Led team to manage large crowds in high-traffic attraction areas effectively.
- Collaborated with staff to ensure smooth operation during peak hours.
Education
Bachelor of Science - Graphic Communications (In Progress)
Millersville University of Pennsylvania
Millersville, PA05-2029
Certificate of Technical Studies - Graphic Communications
Advanced Career Education Center At Hermitage High School
Richmond, VA06.2024
Skills
- Creative expression
- Entrepreneurial startup
- Leadership development
- Proficient in managing multiple tasks
- Adaptable learner
- Detail-oriented professional
- Reflective self-evaluation
- Customer engagement
- Optimistic mindset
- Collaborative teamwork
- Cash flow oversight
- Risk management proficiency
Websites
Certification
- SkillsUSA
- Sublimation
- CTE
- CPR / Red Heart
Volunteer Work
Virginia Beach Aquarium - Gift Shop Volunteer
Virginia Beach, VA • 06/2021 - 07/2021
- Restocked merchandise and maintained organized displays
- Assisted guest with product questions
- Promoted featured items to increase visibility and sales
- Ensured a clean, welcoming, and safe environment
Virginia Beach Aquarium - Gift Shop Volunteer
Virginia Beach, VA • 06/2020 - 07/2020
- Educated guest on marine life and proper touch techniques
- Monitored interactions to ensure animals and guest safety
- Provided engaging explanations about species and habitats
- Assisted with crowd flow and maintained clean touch pool areas
Timeline
Team Member
Amazon
06.2025 - 08.2025
Team Member
Chick-Fil-A Restaurant
01.2024 - 11.2025
Team Member
Dunkin Donuts
08.2023 - Current
Lifeguard
Water Country USA
07.2020 - 09.2023
Bachelor of Science - Graphic Communications (In Progress)
Millersville University of Pennsylvania
Certificate of Technical Studies - Graphic Communications
Advanced Career Education Center At Hermitage High School