Jordan Black
Henrico
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in sales generation and performance coaching. Proven track record in conflict resolution and process improvement, driving team success and enhancing customer satisfaction. Adept at utilizing MS Office Suite for data entry and inventory tracking, fostering strong customer relationships in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Order Processor
Amazon
10.2025 - Current
- Coordinated processing of merchandise for delivery.
- Processed purchase orders and ensuring.
- Processing returned merchandise ensuring accurate entries into the system.
Customer Service Manager
Smart Data Comm Merchant Processing
09.2017 - 10.2025
- Provide training and coaching to new hires.
- Assist with the growth and development of each new hire.
- Develop strategies for areas of improvement.
Banker Coach
WELLS FARGO
08.2014 - 09.2017
- Provide direction and guidance to newly hired bankers through coaching and structured on-the-job training.
- Assist with growth and development in regulated call center environment.
- Teach proper call flow method for assisting Wells Fargo customers.
- Develop strategies for areas of improvement for new hires, as well as keep detailed accounts of new hire progression utilized to report to their onboarding supervisors.
- Prepare newly hired bankers for graduation from on-the-job training to the production/sales floor.
- Conduct daily meetings to assist with new hire progression.
- Certified to sell credit products.
Phone Banker
WELLS FARGO
08.2012 - 08.2014
- Answer client inquires and assist customers via telephone, resolve complex problems, and cross-sell products to better fit the customer's financial needs.
- Address difficult customer trouble-shooting needs utilizing critical thinking strategies.
- Sell products and services while adhering to regulations and guidelines.
- Provide professional service to clients, managers and other internal bank personnel.
Receiving Associate/Customer Service Associate
WALMART CORPORATION
05.2009 - 03.2012
- Coordinated processing of merchandise for delivery to the sales floor.
- Processed purchase orders and ensured pricing accuracy.
- Assisted customers with purchase orders.
- Stocking, merchandising in fast pace retail environment.
Education
High School Diploma -
Cosby High School
Midlothian05-2007
Skills
- Sales generation
- Data entry
- Conflict resolution
- Customer relationship management
- Team collaboration
- Performance coaching
- MS office suite
- Process improvement
- Safety protocols
- Inventory tracking
References
Available upon request
Timeline
Order Processor
Amazon
10.2025 - Current
Customer Service Manager
Smart Data Comm Merchant Processing
09.2017 - 10.2025
Banker Coach
WELLS FARGO
08.2014 - 09.2017
Phone Banker
WELLS FARGO
08.2012 - 08.2014
Receiving Associate/Customer Service Associate
WALMART CORPORATION
05.2009 - 03.2012
High School Diploma -
Cosby High School