Jordan Boadwine
Blacksburg Eye Associates
Fairlawn
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
10
Years of experience
Work History
Paraoptometric Technician
1 Year- Implemented and monitored infection control protocols to sustain a hygienic and orderly work environment.
- Enhanced practice efficiency by maintaining accurate patient records and scheduling appointments following HIPPA Regulations.
- Operated and maintained optical instruments like lensometers, auto-refractors, tonometer, and visual field analyzers for patient testing.
- Conducted patient intake and collected medical history to ensure comprehensive eye care assessments.
- Performed Optical Coherence Tomography, Retinal Imaging, Corneal Topography, and Automated Binocular Vision Testing
- Instructed new personnel on proper equipment handling, cleaning and use and effective communication strategies with patients.
- Assisted in various diagnostic tests, enhancing accuracy of patient evaluations and treatment plans.
Veterinary Receptionist
1 Year 6 Months- Facilitated smooth daily operations by answering incoming calls, directing inquiries, triaging incoming patients to determine treatment needs and urgency of care.
- Managed appointment scheduling between multiple veterinarians and client inquiries to optimize clinic workflow.
- Coordinated and maintained patient records with confidentiality and maintained accurate medical documentation for efficient service delivery.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Trained new reception staff on clinic protocols and customer service standards to ensure consistency.
Owner / Designer
2 Years- Designed and executed print advertising strategies, social media initiatives, and networking events to enhance audience engagement.
- Ensured high-quality production of intricate crafts by applying precise measurement techniques.
- Developed and produced distinctive sale items to enhance product offerings, employing skills in painting, vinyl crafting, sewing, jewelry making, and woodworking.
- Created and implemented cutting-edge design concepts aimed at enhancing client satisfaction and reinforcing brand identity.
Merchandising Manager
4 Years 6 Months- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Assisted customers in selecting appropriate items based on their individual needs.
- Displayed appropriate signage for products and sales promotions.
- Managed the setup of seasonal promotions across retail outlets according to planograms.
- Established strong vendor relationships to maintain and support business.
- Trained and mentored merchandising staff on best practices for product presentation.
- Monitored team productivity and performance to support goals.
Quality Associate
8 Months- Documented test results, process changes and corrective actions taken to resolve quality issues.
- Conducted internal audits of production operations to ensure adherence to established standards.
- Performed root cause analysis on non-conforming products and identified solutions to prevent recurrences.
Education
Bachelor of Science - Agriculture
Associate of Science
Skills
Teamwork and Leadership
Sales and Marketing
Customer Service
Professional Demeanor
Software Applications - Microsoft
Google Workspace
Canva
Cricut
Medical Software and EHR Systems
Timeline
Paraoptometric Technician
Blacksburg Eye Associates
06.2025 - 06.2026
Veterinary Receptionist
West End Animal Clinic
11.2023 - 05.2025
Owner / Designer
JB Designs
12.2022 - 12.2024
Merchandising Manager
Lowe's
04.2018 - 10.2022
Quality Associate
Grifols Biomat
12.2016 - 08.2017
Virginia Tech
Bachelor of Science from Agriculture
New River Community College
Associate of Science