Jordan Johnson
Hayes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Journeys
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Associate
Wild Birds Unlimited
02.2018 - 09.2024
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Grafton High School
Yorktown, VA06.2018
Skills
- Customer Service
- Cash Register Operation
- Retail Sales
- Problem-solving skills
- Store Opening and Closing
- Stocking and Receiving
- Teamwork and collaboration
- Product Merchandising
- Time management
- Order Placement
- Phone Call Answering
- Listening skills
- Goal oriented
- Reliable and punctual
- Excellent people skills
Timeline
Sales Associate
Journeys
10.2024 - Current
Retail Sales Associate
Wild Birds Unlimited
02.2018 - 09.2024
High School Diploma -
Grafton High School
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