Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Jones

Yorktown

Summary

Dynamic professional with a proven track record at Vacation Village Resorts, excelling in customer support and call center operations. Skilled in problem-solving and maintaining a calm disposition under pressure, I significantly enhanced client satisfaction and efficiency. Expert in customer communications, ensuring high satisfaction ratings and seamless service delivery. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Vacation Village Resorts
06.2024 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Online Personal Shopper

Walmart
04.2021 - 06.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cashier

Food Lion
11.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Arts - Psychology

Virginia Wesleyan College
Norfolk, VA
12.2025

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Customer communications
  • Communicating with clients
  • Call Center Operations
  • Calm disposition
  • Sales expertise
  • Inbound Call Management
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Timeline

Call Center Representative

Vacation Village Resorts
06.2024 - 08.2024

Online Personal Shopper

Walmart
04.2021 - 06.2023

Cashier

Food Lion
11.2020 - 04.2021

Bachelor of Arts - Psychology

Virginia Wesleyan College
Jordan Jones