Jordan McDermott
White Stone
Summary
Dynamic customer service professional with extensive experience at Chesapeake Bank, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through tailored support and effective communication. Skilled in Microsoft Office and adept at adhering to policies, consistently improving service delivery and fostering a positive environment.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate III
Chesapeake Bank
Lively, VA
03.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with account management, ensuring accurate information and compliance with policies.
- Utilized banking software to process transactions and maintain detailed records of customer interactions.
- Collaborated with team members to improve service delivery and enhance customer satisfaction ratings.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
- Maintained knowledge of banking products, enabling effective recommendations tailored to customer needs.
- Increased team productivity with effective communication and coordination of tasks.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Personal Care Aide
Commonwealth Senior Living
Gloucester, VA
06.2019 - 10.2020
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored and documented changes in residents' health conditions to ensure timely response.
- Collaborated with nursing staff to implement individualized care plans for optimal resident outcomes.
- Provided emotional support and companionship to enhance residents' quality of life.
- Participated in regular team meetings to discuss resident needs and improve care strategies.
Deli Clerk
Kroger
Gloucester, VA
03.2019 - 06.2019
- Provided excellent customer service by efficiently managing deli counter operations and responding to customer inquiries.
- Maintained cleanliness and organization of deli area, ensuring compliance with food safety standards and regulations.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed to minimize shortages.
- Operated slicing equipment and scales accurately to prepare meats, cheeses, and other products for display.
Director of Catering
Your Pie Pizza
Virginia Beach, VA
04.2018 - 03.2019
- Developed and executed catering menus aligned with brand identity and customer preferences.
- Established strong vendor relationships to enhance quality and reliability of catering supplies.
- Oversaw coordination of large-scale events, ensuring seamless execution from planning to delivery.
- Trained and mentored staff on catering best practices and customer service excellence.
- Strategized marketing initiatives to increase awareness of catering services within local community.
- Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
- Adhered closely to all relevant health department regulations regarding food handling procedures at on-site kitchens as well as off-premise catering locations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cashier
Chic-Fil-A
Gloucester, VA
05.2015 - 04.2018
- Processed customer transactions efficiently using POS systems
- Assisted in training new cashiers on operational procedures
- Maintained accurate cash drawer through diligent counting and reconciliation
- Provided exceptional customer service to enhance guest experience
Education
High School Diploma -
Gloucester High School
Gloucester, VA05-2017
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Appointment scheduling
- Calm and professional under pressure
- Microsoft office
- Policies and procedures adherence
Certification
- Notary Public
- Goals & Accountability Workshop
- Most Valuable Banker
Timeline
Customer Service Associate III
Chesapeake Bank
03.2024 - Current
Personal Care Aide
Commonwealth Senior Living
06.2019 - 10.2020
Deli Clerk
Kroger
03.2019 - 06.2019
Director of Catering
Your Pie Pizza
04.2018 - 03.2019
Cashier
Chic-Fil-A
05.2015 - 04.2018
High School Diploma -
Gloucester High School