Summary
Overview
Work History
Education
Skills
Certification
TECHNOLOGIES
Interests
Timeline
Generic

Jordan McKoy

Henrico

Summary

Knowledgeable IT assistant skilled in troubleshooting and resolving technical issues in timely manner. Supported daily IT operations and contributed to enhancement of system performance. Demonstrated abilities in hardware and software installation, and effective communication with team members.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Assistant (workstudy)

ECPI University
11.2024 - Current
  • Perform hardware installation and configuration for various IT systems.
  • Provide direct technical assistance to students and faculty, troubleshooting software, connectivity, and hardware issues
  • Collaborate with IT staff to diagnose and resolve technical issues, ensuring optimal performance of computer systems
  • Deliver customer service by addressing technical inquiries and escalating complex issues when necessary
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.

Bartender/Server

New York Steak
10.2019 - Current
  • Utilize POS systems to process orders and manage reviews transactions efficiently, demonstrating adaptability to new technologies and enhancing customer service quality
  • Address customer concerns and operational challenges, showcasing analytical and troubleshooting abilities
  • Work closely with team members to ensure smooth operations during peak hours, highlighting effective communication and teamwork skills
  • Maintain accurate inventory records and managed stock levels, reflecting organizational skills and attention to detail

Education

Bachelor of Science - Computer and Information Science

ECPI University
Henrico, VA
05.2026

High School Diploma -

Penn Foster High School
Henrico, VA
01.2015

Skills

  • Diagnosing network issues in lab and real-world scenarios
  • Fundamental knowledge of network concepts
  • Router and switch configuration experience
  • Understanding of network security fundamentals
  • Participated in hands-on lab exercises setting up small local area networks (LANs)
  • Aided in managing school network operations
  • Understanding of cybersecurity protocols and measures

Certification

  • Fundamentals of Deep Learning NVIDIA - 2024
  • OSHA 30 - 2015
  • Customer Service - 2015
  • Microsoft Excel White Belt - 2025
  • Microsoft Word White Belt - 2025

TECHNOLOGIES

  • Identity & Access Management: Microsoft Entra, Active Directory, SSO Principles
  • Cloud & Collaboration: Microsoft 365 (Teams, SharePoint, Outlook, Excel), Google Workspace (Gmail, Drive), OneDrive
  • Operating Systems: Windows 10/11, Windows Server, macOS, Linux (Ubuntu)

Interests

RVASec meetups, Hiking at National State Parks, Bowling, Learning new technologies, Trail running

Timeline

IT Assistant (workstudy)

ECPI University
11.2024 - Current

Bartender/Server

New York Steak
10.2019 - Current

Bachelor of Science - Computer and Information Science

ECPI University

High School Diploma -

Penn Foster High School

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Jordan McKoy