Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Smith

Roanoke

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

AI Writing Evaluator

Outlier AI
04.2024 - Current
  • Working with the company AI Beta models
  • Training AI models through prompt testing and image filtration
  • Communicated problems and progress efficiently through teams/Zoom to management and the development team

Customer Service Representative

Concentrix
09.2021 - 03.2023
  • Partial Tech Support in role
  • Analyzed customer service data to identify and address customer service issues.
  • Used company software to update customer accounts during customer phone conversations
  • Handling Claims/Checking Customer Insurance
  • Responded and Resolved Inquiries and Issues

Housekeeper

Veterans Affairs (VA)
05.2020 - 08.2021
  • Collaborated with other healthcare professionals to ensure the best possible care for patients
  • Handled customer complaints calmly and professionally, resolving customer issues on time
  • Cleaned and followed a thorough plan to clean and sanitize patient rooms

Inventory Stocker

Walmart
02.2018 - 05.2020
  • Monitored inventory levels to ensure product availability and accuracy of inventory records
  • Greeted customers in a friendly and professional manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Assisted customers with locating items and providing product information
  • Unloaded and stocked merchandise from delivery trucks, ensuring accuracy and timeliness

Education

A.A.S. - Cybersecurity & Networking

Virginia Western Community College
Roanoke, VA
05.2025

Skills

  • Troubleshooting
  • Customer service / Customer support
  • CRM
  • Microsoft (Excel, Word, Outlook, PowerPoint)
  • MySQL
  • Python
  • Cisco (Networks/Routers)
  • Power Shell Terminal
  • Linux Terminal

Certification

  • CCNA: Introduction to Networks
  • Microsoft Word

Timeline

AI Writing Evaluator

Outlier AI
04.2024 - Current

Customer Service Representative

Concentrix
09.2021 - 03.2023

Housekeeper

Veterans Affairs (VA)
05.2020 - 08.2021

Inventory Stocker

Walmart
02.2018 - 05.2020

A.A.S. - Cybersecurity & Networking

Virginia Western Community College

Similar Profiles

CREATE PROFILE
Jordan Smith