Jordan THompson
Ararat
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at McCraw's VA 500 and Food Lion. Excelled in project management and team leadership, enhancing customer satisfaction and employee productivity. Skilled in fostering relationships and adept in time management, consistently achieving goals with high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Manager
McCraw's VA 500
09.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales/Deli Associate
Food Lion
08.2010 - 09.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Surry Central High School
Dobson, NC06-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Project management
- Project planning
Timeline
Manager
McCraw's VA 500
09.2014 - Current
Sales/Deli Associate
Food Lion
08.2010 - 09.2014
High School Diploma -
Surry Central High School
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