Jordan Thompson

Department Manager

McDonald's Restaurant

Wise

07.2012 - 07.2025

Resolved customer complaints and issues promptly and professionally.
Monitored daily sales figures to track trends in customer buying behavior.
Ensured compliance with company policies and relevant regulations.
Participated actively in strategic planning sessions with top executives from different divisions.
Developed strategies to improve customer service and increase sales by 10% within 6 months.
Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
Managed budgets effectively by making sure costs stayed within allocated limits.
Coached and trained new staff members, providing guidance on department policies and procedures.
Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Provided technical support as needed when troubleshooting issues related to equipment or software.
Ensured compliance with all safety regulations in the workplace.
Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Performed opening and closing duties as part of management team and handled cash management.
Enforced safety rules and other policies to protect employees and minimize company liability.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Assisting with special projects related to custodial care as assigned by supervisor or manager.
Ensured that all equipment was properly stored after use.
Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

Summary

Overview

Work History

Department Manager

Education

High School Diploma -

Skills

Timeline

Department Manager

High School Diploma -

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