Jordan Williams
Hopewell
Summary
Seasoned Security Manager with background in developing and implementing comprehensive security policies and procedures to ensure organizational safety. Skilled in crisis management, team leadership, and risk assessment, consistently enhancing security operations. Demonstrated ability to improve response strategies and streamline surveillance protocols, significantly reducing security incidents and ensuring compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Supervisor
Sentry Force Security
Richmond
04.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Completed and distributed accurate and informative progress reports and project records to management.
- Conducted regular site inspections to ensure compliance with safety and building regulations.
- Established and maintained close working relationships with staff, clients and vendors.
- Created work crew schedules and delegated assignments.
- Delegated duties to employees based on skillset.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Trained and monitored employees to teach daily tasks and improve performance.
- Investigated security breaches and took appropriate measures to minimize damage.
- Performed regular risk assessments to identify vulnerabilities and recommend improvements.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Provided security team leadership and contributed to on-call duties.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Developed and implemented security policies and procedures to enhance safety measures.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Managed scheduling and deployment of security personnel across various shifts.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Coordinated with law enforcement and emergency responders during security incidents.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Led security team and contributed to on-call shifts.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Administered first aid and emergency support as needed during incidents.
- Conducted regular security patrols to identify and mitigate potential threats.
Security Supervisor
Sentinel Protection
Richmond
02.2017 - Current
- Provided training in weapons handling and proper use of force procedures for all guards assigned under my supervision.
- Assisted with the recruitment process for new hires by conducting interviews and background checks.
- Collaborated with law enforcement agencies on investigations related to criminal activity on site.
- Supervised a team of armed guards and ensured compliance with safety protocols.
- Managed budgets related to purchasing equipment necessary for maintaining an effective level of security.
- Delegated work to staff, setting priorities and goals.
- Delegated duties to employees based on skillset.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Enforced compliance with local building codes and regulations.
- Trained and monitored employees to teach daily tasks and improve performance.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Led training sessions for security staff on best practices and emergency response protocols.
- Maintained high levels of alertness throughout shifts.
- Provided security team leadership and contributed to on-call duties.
- Managed scheduling and deployment of security personnel across various shifts.
Correctional Officer
Riverside Regional Jail
Hopewell
01.2019 - 03.2020
- Inspected cells and other areas for contraband and safety hazards.
- Supervised inmates during day-to-day activities.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Issued clothing, tools and other authorized items to inmates.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Used appropriate means to discipline prisoners.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Served meals and dispensed medications to inmates.
- Detected potential threats and quickly defused conflicts.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Instructed inmates in work assignments and explained tasks.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Conducted headcounts to ensure that all inmates were accounted for.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
Customer Service Representative
Capital One
Richmond
01.2016 - 02.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Excelled in exceeding daily credit card application goals.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collected deposits or payments and arranged for billing.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Firearms Technology
Sonoran Desert Institute
Arizona City, AZ06-2021
High School Diploma -
Seventy First High School
Fayetteville, NC05-2010
Skills
- Project management
- Security operations
- Risk assessment
- Emergency response
- Team leadership
- Conflict resolution
- Crisis management
- Communication skills
Affiliations
- Avid Outdoorsman
- Enjoys Puzzles
- Camping
- Family Oriented
Languages
Spanish
Limited
Accomplishments
- Guard of the Month
- Voted Most likely to become Succesful
- Physical Security Capabilities
- Surveillance
- Alarm Response
- Fire Prevention & Protection
Certification
- First aid/AED
- DCJS Armed and Unarmed
- Firearms Instructor
References
References available upon request.
Timeline
Site Supervisor
Sentry Force Security
04.2023 - Current
Correctional Officer
Riverside Regional Jail
01.2019 - 03.2020
Security Supervisor
Sentinel Protection
02.2017 - Current
Customer Service Representative
Capital One
01.2016 - 02.2017
Associate of Science - Firearms Technology
Sonoran Desert Institute
High School Diploma -
Seventy First High School
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