Jordan Elijah Jackson
Woodbridge
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Support Project Manager
Northwest Center
04.2024 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
Fraud Analyst Lead
ID.me
12.2020 - 04.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager of Operations
ALMG INC
06.2016 - 06.2020
- Expenses.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues $40,000 dollars each year.
Senior Training Specialist
Apple Store
02.2015 - 03.2019
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created in-depth training manual for all employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed surveys to identify training needs based on projected production processes and changes.
- Managed new employee orientation training process for more than 100 employees each year
Education
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VA12-2025
High School Diploma -
Forest Park High School
Woodbridge, VA06.2014
Skills
- Workplace training
- Strategic planning
- Policies and procedures
- Staff Management
- Project Management
- Job inspections
- Coaching and mentoring
- Verbal and written communication
- Attention to Detail
- Employee Interviewing
- Leadership Development
- Team Exercises
- Management Coaching
- Process Improvement
- Verbal and Written Communication
Timeline
Support Project Manager
Northwest Center
04.2024 - Current
Fraud Analyst Lead
ID.me
12.2020 - 04.2023
Manager of Operations
ALMG INC
06.2016 - 06.2020
Senior Training Specialist
Apple Store
02.2015 - 03.2019
High School Diploma -
Forest Park High School
Bachelor of Science - Information Technology
Old Dominion University
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