Jordon Harvey
Portsmouth
Summary
Highly experienced retail worker known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Atlantis Games & Comics
11.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Coordinated schedules and timelines for events.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers complete purchases, locate items, and join reward programs.
Manager
The Commodore Theater
08.2022 - 01.2023
- (Have been back on and off since Jan 2022 to assist when business was short staffed)
- Effectively managed day to day tasks as necessary, ensuring each section is prepared for each evening of events.
- Managed a multi-faceted phone line in order to disseminate orders and checks between servers, kitchen staff, and bussers, increasing overall efficiency with proper task prioritization.
- Efficiently trained any new hires in their respective duties and more, ensuring each employee was able to fill in any position necessary in order to have a successful shift.
- Swiftly took accountability for all assets associated with the business, ready and able to manage the kitchen and dining area alike.
- Flexible in a fluid work environment, adaptable to change.
Front Desk Associate/Body Piercing Apprentice
Virginia Beach Ink
08.2022 - 08.2023
- Collected deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared worksite by setting up required tools and supplies.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Manager
The Commodore Theater
08.2017 - 01.2022
- (Have been back on and off since Jan 2022 to assist when business was short staffed)
- Effectively managed day to day tasks as necessary, ensuring each section is prepared for each evening of events.
- Managed a multi-faceted phone line in order to disseminate orders and checks between servers, kitchen staff, and bussers, increasing overall efficiency with proper task prioritization.
- Efficiently trained any new hires in their respective duties and more, ensuring each employee was able to fill in any position necessary in order to have a successful shift.
- Swiftly took accountability for all assets associated with the business, ready and able to manage the kitchen and dining area alike.
- Flexible in a fluid work environment, adaptable to change.
Manager
Old Skool Video Games and More
07.2015 - 07.2022
- Overall responsible for the coordination of staff, inventory, and budget of four storefronts in the Hampton Roads area.
- Ensured applicable internal operating procedures were issued and maintained, new hires were trained, all personnel were informed of policy changes and updates, ensured semiannual and quarterly reviews were conducted, reports were issued, and corrective actions were taken as necessary.
- Effectively managed, trained and qualified mid-level and senior-level staff on new software system material ensuring increased efficiency for multiple active storefronts.
- Efficiently managed an over $250,000 quarterly budget, ensuring all storefronts had appropriate stock levels, as well as ensuring each storefront has their applicable amount of cash on hand on any given day.
- Expert in customer service, contributed to an over $1 million year in sales overall while maintaining an over $400,000 year in sales at the primarily managed store.
- Managed employee needs with scheduling, ensuring each individual was being taken care of accordingly while maintaining store specific staffing.
- Specialized in ensuring effective communication with customers to clearly understand, convene, and access their needs.
Education
GED -
Churchland High School
Portsmouth03-2016
Skills
- Event coordination
- Point of sale operation
- Interpersonal and written communication
- Inventory management
- Customer support
- Informed purchasing advice
- Multitasking and organization
Related Experience And Skills
- Expert in Microsoft Office Suite
- Multiline Telephone
- Strategic Planning
- Process Improvement
- Written and Oral Communication
- Personable and Friendly
Personal Information
Willing To Relocate: True
Timeline
Sales Associate
Atlantis Games & Comics
11.2023 - Current
Manager
The Commodore Theater
08.2022 - 01.2023
Front Desk Associate/Body Piercing Apprentice
Virginia Beach Ink
08.2022 - 08.2023
Manager
The Commodore Theater
08.2017 - 01.2022
Manager
Old Skool Video Games and More
07.2015 - 07.2022
GED -
Churchland High School
Similar Profiles
Revelin BoothRevelin Booth
Games Manager at Roy's Comics and GamesGames Manager at Roy's Comics and Games
Jeffrey HicksJeffrey Hicks
Owner at Empire Video Games and ComicsOwner at Empire Video Games and Comics
Donald HullDonald Hull
Founder at Hometown Comics & Games Inc.Founder at Hometown Comics & Games Inc.
Dylan LassiterDylan Lassiter
Intern at KMK ProductionsIntern at KMK Productions
Gwendolyn Sams-MackGwendolyn Sams-Mack
Call Center Supervisor at AAA of TidewaterCall Center Supervisor at AAA of Tidewater