Jose Augustin
Manassas
Summary
Dynamic professional with expertise in crisis management and resident engagement, honed at George Mason University. Demonstrates a strong aptitude for building community relationships and improving living experiences through effective policy writing, and strategic event planning. Highly skilled in conflict resolution and delivering exceptional customer service in high-pressure environments. Aiming to leverage these competencies to drive positive outcomes in future roles. Competent in applying campus policies fairly and equally. Well-organized, caring, and attentive to student needs. Successful at completing room and building inspections, and connecting often with residents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Assistant
George Mason University
Manassas
08.2024 - Current
- Conducted regular room inspections to ensure compliance with housing policies.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Devised various activities for social, educational and recreational resident programs.
- Assisted with the evaluation and revision of residence life policies to enhance student living experience.
- Welcomed new residents and assisted with community adjustment.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Barista
Starbucks
Manassas
11.2018 - Current
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Crew Member
Chipotle
Alexandria
02.2016 - 11.2016
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Drove team success by quickly completing assigned tasks.
- Informed customers about daily specials in an engaging manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Associate of Science -
Tidewater Community College
Norfolk, VA12-2021
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2015
Bachelor of Science -
George Mason University
Fairfax, VASkills
- Crisis management
- Policy writing
- Resident engagement
- Event planning
- Conflict resolution
- Customer service
- Community outreach
- Communication skills
- Policy enforcement
- Decision making
- Team player
Affiliations
- In my free time I like to stay in shape and healthy, therefore going to the gym at least 3 times a week is a hobby for me. Soccer is my favorite sport, I play competitively with friends.
Languages
French
Professional
Haitian Creole
Native/ Bilingual
English
Professional
Spanish
Limited
Certification
- CPR Certified
- Part time soccer coach
References
References available upon request.
Timeline
Resident Assistant
George Mason University
08.2024 - Current
Barista
Starbucks
11.2018 - Current
Crew Member
Chipotle
02.2016 - 11.2016
Associate of Science -
Tidewater Community College
High School Diploma -
Mount Vernon High School
Bachelor of Science -
George Mason University
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