Jose Perez
Brambleton
Summary
Bilingual (English/Spanish) professional with a diverse background in office coordination, customer service, and team support. Experienced in managing materials and timelines in a fast-paced manufacturing environment, ensuring accuracy and on-time delivery for clients. Former Bank of America Teller with strong attention to detail, financial handling, and customer interaction skills. Over the past 12 years, dedicated to managing a household of six, including a child with special needs—building exceptional organizational, scheduling, and multitasking abilities. Known for being dependable, adaptable, and detail-oriented, with a proven ability to handle multiple priorities while maintaining professionalism and confidentiality. Eager to bring strong communication, problem-solving, and organizational skills to an Administrative Assistant role.
Overview
10
10
years of professional experience
Work History
Teller
Bank of America
06.2010 - 11.2013
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Customer Service Cashier
Macy's
05.2009 - 05.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Bed Bath & Beyond
11.2007 - 07.2008
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Product Development Coordinator
Dominican Shoe Manufacturing
12.2003 - 08.2006
- Created detailed project plans, outlining tasks, resources, and deadlines to ensure successful product launches.
- Managed cross-functional teams, ensuring timely delivery of high-quality products.
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
- Facilitated training sessions for team members on industry best practices, boosting overall productivity levels within the department.
Education
Bachelor of Science - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dom. Rep.01-2004
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teller
Bank of America
06.2010 - 11.2013
Customer Service Cashier
Macy's
05.2009 - 05.2010
Customer Service Cashier
Bed Bath & Beyond
11.2007 - 07.2008
Product Development Coordinator
Dominican Shoe Manufacturing
12.2003 - 08.2006
Bachelor of Science - Industrial Engineering
Pontificia Universidad Catolica Madre Y Maestra
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