Jose Reyes
Fairfax
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Supervisor CR Team in First American
telus digital
San Salvador
08.2023 - 05.2025
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Service Representative at Choice Hotels
Teleperformance
San Salvador
01.2020 - 02.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Centro Cultural Salvadorano And Americano
San Salvador 11-2020
Skills
- Team management
- Employee training
- Performance evaluation
- Project management
- Scheduling staff
- Customer service
- Problem-solving abilities
- Excellent communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Supervisor CR Team in First American
telus digital
08.2023 - 05.2025
Customer Service Representative at Choice Hotels
Teleperformance
01.2020 - 02.2022
High School Diploma -
Centro Cultural Salvadorano And Americano