Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Zepeda

Leesburg

Summary

Dynamic Construction Sales Associate at Home Depot with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and teamwork, I foster strong customer relationships, ensuring repeat business while maintaining a visually appealing store environment. Reliable and punctual, I thrive in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Construction Sales Associate

Home Depot
12.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Loudoun County
Leesburg, VA
06-2024

High School Diploma -

Academies of Loudoun
Leesburg, VA
06-2024

Bachelor of Science - Civil Engineering

George Mason University
Fairfax, VA
06-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual

Languages

Spanish
Native or Bilingual

Timeline

Construction Sales Associate

Home Depot
12.2021 - Current

High School Diploma -

Loudoun County

High School Diploma -

Academies of Loudoun

Bachelor of Science - Civil Engineering

George Mason University

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Jose Zepeda