James Sutton
Norfolk
Summary
Dedicated Patient Dining Associate with proficiency in dietary education, meal delivery, and safety protocols, ensuring exceptional customer satisfaction and fostering positive relationships.
Overview
31
31
years of professional experience
Work History
Patient Dining Associate
Sentara Norfolk General Hospital
Norfolk
05.2010 - Current
- Delivered meals to patients based on dietary needs and preferences.
- Monitored patient satisfaction, promptly addressing any concerns.
- Educated patients regarding menu options and nutritional information.
- Maintained safety and hygiene protocols to ensure cleanliness in dining areas.
- Cultivated positive relationships with customers through engaging interactions.
- Ensured satisfaction by meeting all customer requests professionally and courteously.
Cleaning Supervisor
ServiceMaster
Norfolk
06.2011 - 02.2015
- Supervised daily cleaning operations across multiple facilities, ensuring adherence to quality standards.
- Trained new staff on cleaning procedures and safety protocols to enhance operational efficiency.
- Managed inventory of cleaning supplies, placing orders for replacements as necessary.
- Conducted regular inspections to uphold cleanliness and regulatory compliance.
Cashier
Taco Bell
Norfolk
01.2011 - 01.2015
- Processed customer transactions efficiently in fast-paced restaurant setting.
- Managed cash register operations and balanced cash drawer daily.
- Assisted customers with menu selections and accommodated special requests.
- Maintained cleanliness and organization across dining and service areas.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Sales Associate
7-eleven Convenience Store
Norfolk
06.1994 - 09.1996
- Streamlined product selection process to enhance customer inquiries.
- Operated cash register, ensuring accurate and prompt transaction processing.
- Maintained store organization by restocking merchandise and cleaning shelves.
Education
Certificate of Technical Studies - Food And Nutrition
Job Corp
Lynchburg, VA06-1995
High School Diploma -
Kempsville High
Virginia Beach, VA06-1991
Skills
- Dietary education and nutritional awareness
- Meal delivery and safety protocols
- Patient satisfaction and customer relationship management
References
References available upon request.
Timeline
Cleaning Supervisor
ServiceMaster
06.2011 - 02.2015
Cashier
Taco Bell
01.2011 - 01.2015
Patient Dining Associate
Sentara Norfolk General Hospital
05.2010 - Current
Sales Associate
7-eleven Convenience Store
06.1994 - 09.1996
Certificate of Technical Studies - Food And Nutrition
Job Corp
High School Diploma -
Kempsville High