Joseluis Burgos
Burke
Summary
Results-driven technician with over 15 years of experience in fiber optics and equipment maintenance. Recognized for effective communication and safety compliance, managing teams of technicians, and providing bilingual support to enhance customer satisfaction. Team oriented and fast learner able to adapt quickly and efficiently with a positive attitude towards work and others
Overview
35
35
years of professional experience
16
16
years of post-secondary education
Work History
Installation & Maintenance Technician
Verizon Communications Inc
Herndon
03.2000 - Current
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Repaired fiber based wiring systems and components to ensure proper functionality.
- Installed fiber based wiring systems to residential and business locations for analog/digital based telephony, internet and video for optimal performance
- Diagnosed mechanical problems using visual inspections and test instruments.
- Operated hand and power tools to complete repairs.
- Utilized diagnostic tools to identify mechanical failures and malfunctions.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Assigned to and performed management oversight of daily operations for crew of 25 - 30 technicians in manager's absence
- Selected to serve and fill in as safety training facilitator team for various garage locations
- Bilingual (Spanish) skills in call center to provide customers needed service call and installation requests
- Various recognition awards from management and customers for outstanding services rendered
Accounts Manager
Continental Services Industry
Springfield
01.1991 - 10.1999
- Managed client accounts to ensure fulfillment of service agreements.
- Coordinated with internal teams to streamline account management processes.
- Developed strong relationships with clients to understand their needs and expectations.
- Facilitated regular meetings with clients to discuss service updates and feedback.
Education
Bachelor of Science - Psychology
University of Maryland University College
Adelphi, MD 01.1997 - 05.2009
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD 09.1991 - 05.1995
Skills
- Equipment maintenance
- Fiber optics installation
- Mechanical troubleshooting
- Diagnostic testing
- Safety compliance
- Effective communication
- Bilingual communication
- Problem solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Installation & Maintenance Technician
Verizon Communications Inc
03.2000 - Current
Bachelor of Science - Psychology
University of Maryland University College
01.1997 - 05.2009
Associate of Arts - General Studies
Prince George's Community College
09.1991 - 05.1995
Accounts Manager
Continental Services Industry
01.1991 - 10.1999